Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Bobby Barnes

Casper,WY

Summary

Dynamic Claims Technical Expert at the Social Security Administration, adept in fraud detection and regulatory compliance. Proven track record in mentoring new hires and enhancing claims processing efficiency. Recognized for exceptional written communication and attention to detail, ensuring accurate determinations and fostering positive customer interactions. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with an upbeat, positive attitude. Motivated to maintain customer satisfaction. Highly skilled technical professional with experience in troubleshooting, problem solving, and maintaining complex systems. Strengths include in-depth knowledge of technical equipment and software, strong analytical skills, and ability to communicate technical information clearly to non-technical individuals.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Claims Technical Expert

Social Security Administration, SSA
Casper , Wyoming
09.2014 - Current
  • Serve as a resource person to other component employees. Effectively identify potential fraud cases, make proper referrals to the OIG, and provide ongoing support to the OIG staff as appropriate.
  • Independently researches, locates, and correctly applies appropriate instructions and reference materials.
  • Produces accurate work products, as measured by applicable quality-review processes and other guidelines. Respond to all requests and inquiries, congressional and non-congressional.
  • Effectively maintains an expert knowledge of all Social Security laws, regulations, and procedures through office training and appropriate policy and procedural updates.
  • Contributes to the success of organizational operating plans by producing high-quality workload results.
  • Make timely determinations for all initial claims, post-entitlement, and eligibility to ensure accurate payments in a timely manner.
  • Prepare accurate and complete written products for notices and formal determinations that are clear and concise.
  • As the officer in charge, I ran day-to-day operations while the district manager was absent.
  • Technical expert in conducting Disability, Auxiliary, Retirement, End Stage Renal Disease, Survivor, Disabled Adult Child, Lump Sum Death Payment, Disabled Widow Benefits, Medicare, and Supplemental Security Income claims.
  • I mentor all new hires, process and review all training, and workload processing.
  • Maintained composure and patience in the face of difficult customer situations by applying de-escalation techniques and positive customer support.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

PERMIT OFFICER /TRUCKING MANAGER

Energy Transportation Inc.
CASPER , WY
08.2010 - 08.2014
  • Arranged and processed oversized permits for heavy-haul loads efficiently.
  • Booked pilot cars for escorts to ensure compliance with regulations.
  • Calculated load weights to guarantee permit accuracy and safety.
  • Brokering crane loads with necessary permits streamlined operations.
  • Developed innovative tracking system for permitting processes using software.
  • Maintained positive working relationship with fellow staff and management.
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Secured over 5.5 million dollars in crane contracts, enhancing revenue streams.
  • Heavy-haul and brokerage manager.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Assessed company operations for compliance with safety standards.
  • Negotiated contracts and agreements with vendors and partners.
  • Represented the organization at external events and conferences.
  • Developed and maintained relationships with key clients and stakeholders.

MILITARY EXPERIENCE

US Navy
11.1990 - 10.2010

Military Auditor

  • Audited various reports for financial management departments.
  • Reviewed for accuracy, processed documents affecting military pay entitlements and deductions, and performed related computations.
  • Carry out internal audits to ensure regulatory compliance and operational efficiency and accuracy.
  • Consistently meet deadlines while demonstrating strong analytical and problem-solving skills to achieve command objectives.

Deputy Disbursing Officer

  • Processed over $500,000 in hospital payments with 99 percent accuracy.
  • Responsible for the daily processing of disbursing officer financial transactions.
  • Maintain and balance disbursing and collection logs.
  • Compile periodic financial reports for the petty cash account.
  • Work Center Supervisor managed employees' clerks in processing military pay transactions using the Defense Joint Military System (DJMS). Identified and expeditiously rectified paid account problems, resulting in accurate and timely pay information.
  • Training Petty Officer: Prepare various training sessions for multiple personnel.
  • Trained pay clerks on various pay issues.

Independent Disbursing Clerk

  • Operated independently with over one million dollars in assets and finance for VP45, an air squadron of over 400 personnel and pay accounts.
  • Process travel claims and ID cards during duty and backups.
  • Processed and audited payrolls in accordance with government regulations.
  • Verified accuracy of financial information prior to processing transactions.

Education

High School Diploma -

HANFORD HIGH SCHOOL
HANFORD CA
06-1989

Skills

  • Fraud detection
  • Social Security regulations
  • Claims processing
  • Written communication
  • Employee training
  • Team collaboration
  • Customer service
  • Problem solving
  • Attention to detail
  • Regulatory compliance
  • Time management
  • Technical documentation
  • Effective communication
  • Audit experience
  • Account management experience
  • Data privacy regulations
  • Remote desktop support
  • Data recovery strategies
  • Multitasking abilities
  • Workforce planning
  • Inventory management documentation
  • Training and mentoring
  • Interpersonal communication skills

Certification

EDUCATION & TRAINING

Advanced Career Training- E Hartford, Ct (49.5 credits from A.S. Degree in Accounting)

Disbursing Clerk Certification- Naval Technical Training Center, Meridian, Mississippi

Disbursing Clerk Travel Payments- Fleet Training Center, Norfolk, Virginia

Timeline

Claims Technical Expert

Social Security Administration, SSA
09.2014 - Current

PERMIT OFFICER /TRUCKING MANAGER

Energy Transportation Inc.
08.2010 - 08.2014

MILITARY EXPERIENCE

US Navy
11.1990 - 10.2010

High School Diploma -

HANFORD HIGH SCHOOL
Bobby Barnes