BOBBY BAUER

Work History

Huntington Ingalls Industries

01.2019 - 01.2023

Performing variety of administrative support services involving data review, reporting, project coordination, budget review, SharePoint site maintenance
Establishing, utilizing, and maintaining sites
Monthly MSR requests to individual project leads
Compilation of status reports and financial data
Assist with contract deliverable collection, compilation, distribution and tracking
Assists in preparation of Standard Operating Procedures, Protocols and other technical documentation
Contract invoice tracking
Ensures adherence to quality standards and reviews project deliverables

BNY Mellon

01.2018 - 01.2019

Lead meetings, manage communication with relationship, client service managers, and staff
Consults with middle/senior level management on process management and makes recommendations to drive improvement initiatives
Coordinate work, establish processes and develop project plans
Provide guidance, assign tasks, prepares performance reviews and feedback to staff
Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team
Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
Cultivated relationships with industry leaders and within company to share tips and information.
Optimized core processes to improve business performance and operational agility.
Recommended process improvements to continually identify, analyze and fix constraints and challenges.
Provided technical support for troubleshooting analytics and reporting issues.
Conducted workplace compliance training to reduce liability risks and operate effectively.

01.2016 - 01.2018

Maintaining and reconciling multiple accounts; interpreting data, determining root causes/sources of problems, and identifying trends and workable/corrective solutions
Preparing reports and statements
Analyzing accounting data
Preparing correspondence to respond to inquiries
Resolve customer inquiries for all DFAS (Defense Finance and Accounting Services) internal and external customers, via incoming phone calls and email transmittals
Receiving inquiries from all branches of military, both active duty and reserve members

Product Technology Admin BNY Mellon

01.2015 - 01.2016

Set-up of new clients and maintenance of existing clients on various internet products such as Inform, BNY Mellon (BNYM) Connect, Security Framework, and BNYM Mainframe Systems
Scanning contracts from customers and set-up forms
Developing applicable solutions to difficult problems and ensure that corrective actions are completed
Reviewing requests for accuracy and completeness and communication with relationship staff
Explaining clearly, accurately and concisely to both internal and external customers, outcome of any research completed, and decisions, options, or timeframes required in resolving inquiries
Responded to customer inquiries with complete and accurate information by returning all telephone calls or responding in via email when necessary.

BNY Mellon

01.2005 - 01.2015

Supervised production workflow for Asia payments department
Monitored daily work to ensure department standards were always met and ensured special handling and priority transactions were assigned
Created weekly schedules for staff
Performed monthly internal audits and trained other employees how to complete them
Provided professional interaction with customers, business associates
Assisted in resolution of problematic transactions such as customers inputting incorrect information, customers inputting duplicate payments, and completing time sensitive transactions through Fed Line
Trained and mentored new and current staff, including making presentations to Payment Processing training classes
Investigated customer and beneficiary issues and provided solutions to those inquiries
Acted as customer support representative of division to customers
Investigated inquiries and provided responses by telex, cable, letter or telephone to inquiries
Provided account analysis and inquiry prevention input in order to prevent inquiries
Reconciled internal reimbursement account monthly .