BOBBY BENNETT
Navarre,FL
Summary
Dedicated and disciplined US Marine Corps veteran with a passion for cybersecurity, holding a CompTIA Security+ CE certification and an associate degree in Cybersecurity. Extensive experience as a detail-oriented IT technician with proven skills in troubleshooting, resolving technical issues, and delivering exemplary customer service. Adept at translating military discipline into the IT sector, bringing a unique blend of technical expertise, attention to detail, and adaptability. Eager to leverage my skills and training to contribute to a dynamic IT team and deliver results in a fast-paced, ever-evolving technological landscape.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SharePoint Administrator
Planned Systems International
01.2024 - Current
- Manage and maintain AFSOC/Outreach SharePoint environment to ensure effective communication, collaboration, and document management between various unit allowing warfighters reliable data management
- Maintained AFSOC outreach spreadsheet prioritization of current and future recruiting events
- SME for SharePoint topology, including five web applications, site usage collections, and integrated service applications
- Configure SharePoint sites, manage custom user permissions, maintaining DOD data security standards, provide specialized technical support, and optimize the platform to meet operational requirements
- Configured and maintained SharePoint search service, ensuring efficient indexing and query results
- Collaborate with IT and non-IT personnel, unit leadership, and end-users to prove efficient platform support for military combat operations.
- Integrated third-party applications with SharePoint, expanding capabilities while maintaining a cohesive user experience.
- Coordinated with IT teams to ensure seamless integration between SharePoint infrastructure and other business systems.
- Monitored system usage and performance metrics, identifying areas for improvement or optimization.
Technician
Invisible Fence Inc.
06.2020 - 05.2021
- Instructed software in small groups for private company utilizing specialized technical hardware
- Inspected and troubleshot specialized electronics including reprograming customer equipment
- Learned experience directly led to success in translating mechanical expertise into IT solutions
- Identified and addressed equipment issues, maintained meticulous logs, and ensured streamlined service operations
- Utilized power and hand tools for assembly and alignment, ensuring optimal functionality
- Delivered top-tier personalized customer service, addressing complaints, troubleshooting equipment issues, and providing informed recommendations and solutions.
Customer Service Manager
Walmart
05.2017 - 12.2018
- Delivered fast, friendly, and knowledgeable assistance for routine questions and service complaints
- Cultivated positive relationships with customers, managers, and team members, fostering a successful work environment
- Investigated and resolved sensitive customer service complaints, enhancing procedures and policies to improve support structures and overall customer satisfaction
- Trained associates to maximize performance and customer relations skills, reducing process gaps.
Lance Corporal
United States Marine Corps
02.2013 - 02.2017
- Demonstrated tactical prowess and leadership in military operations
- Planned and coordinated field activities, collaborating with diverse teams to achieve objectives
- Led infantry teams in combat operations, providing tactical guidance and overseeing strategic planning
- Maintained and operated various weapons and equipment, ensuring readiness and reliability
- Trained and mentored team members, fostering open communication and collaboration.
Education
Bachelor of Science - Cyber Security
Pensacola State College
Pensacola, FL12.2024
Associate of Science - Cyber Security
Pensacola State College
Pensacola, FL12.2023
High School Diploma -
Sealy High School
Sealy, TX06.2012
Skills
- Cybersecurity
- SharePoint Administration
- Network Management
- Technical Support
- Computer and Network Troubleshooting
- Equipment Maintenance and Repair
- Customer Service/Satisfaction
- Records Administration
- Microsoft Office
- Active Directory
- Basic Linux
- Advanced Typing Skills
- Browser Support
- Leadership Skills
- Public Speaking
- Effective Communicator
- Experienced Instructor
- McAfee
- Basic ACAS
- Remote Access
- Software Installation
- Hardware troubleshooting
- Printer Troubleshooting
Certification
CompTIA Security+ CE, 2026
Clearance
Active Secret (Jan 2024)
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