Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Bobby Branch

San Diego,TX

Summary

Demonstrated success in working with vendors, customers and team members to meet tight schedule demands. Skilled at handling internal organization and inventory counts, resolving customer problems and working with suppliers to achieve objectives.

Overview

11
11
years of professional experience

Work History

Logistics Specialist

United States Navy, USN
03.2016 - 01.2023
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Tracked supply, equipment and product inventory quantities to maintain necessary levels.
  • Issued timely and accurate responses to both internal and external inquiries.
  • Tracked and managed transfer paperwork such as packing lists.
  • Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
  • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
  • Provided customers with status updates for tracked packages.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Used in-house tracking system to schedule shipments of goods to customer warehouses.
  • Worked with customers to integrate processes and correct issues.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Detected and resolved multifaceted issues related to business direction and operations.
  • Supported senior company leaders by delivering reports outlining performance to drive process improvements.
  • Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
  • Achieved team goals by guiding employees in coordinating and deploying best practices.
  • Directed inter-modal domestic and overseas import and export operations to meet aggressive deadlines.

Customer Service Associate

Lowes Home Improvment
10.2015 - 03.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Offered basic technical support for clients on wide range of company products.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.

Material Handler

Temple Tag
07.2015 - 10.2015
  • Transported inventory items to appropriate locations.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Packed items into appropriate containers for shipment.

Correctional Officer

Bell County Sheriff's Department
07.2013 - 07.2015
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Observed behavior of residents individually and in groups.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Completed intake paperwork, fingerprints and searches.
  • Booked new inmates into facility and processed inmates for release.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Delivered inmates to work sites and returned safely by following protocols.
  • Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
  • Arranged for medical and dental care of inmates.
  • Led disciplinary hearings and made recommendations for sentencing.
  • Notified victims of upcoming inmate releases.
  • Supervised inmates clearing debris from roadways and drains.
  • Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
  • Identified needed updates to correctional plans and assigned inmates to appropriate housing.
  • Identified facility openings and designated inmates to housing units.

Order Selector

HEB Distribution Center
02.2013 - 07.2013
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.

Unarmed Security Officer

Eagle Security Systems
02.2012 - 02.2013
  • Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
  • Directed guests around building and answered accessibility questions.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Completed full building and grounds patrols every hour to spot and investigate concerns.
  • Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
  • Checked all baggage using X-ray machines, metal detectors and Garrett wands.
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Patrolled commercial property and associated parking garage.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.

Education

High School Diploma -

Temple High School
Temple, Tx
05.2009

Skills

  • Account Managing
  • Project Management
  • Manufacturing Processes
  • Manage Budgets
  • Cost Management
  • Overseeing Deliveries

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 18 staff members.
  • Achieved 100 percent inventory validity by completing SMC 1.4 with accuracy and efficiency.

Timeline

Logistics Specialist

United States Navy, USN
03.2016 - 01.2023

Customer Service Associate

Lowes Home Improvment
10.2015 - 03.2016

Material Handler

Temple Tag
07.2015 - 10.2015

Correctional Officer

Bell County Sheriff's Department
07.2013 - 07.2015

Order Selector

HEB Distribution Center
02.2013 - 07.2013

Unarmed Security Officer

Eagle Security Systems
02.2012 - 02.2013

High School Diploma -

Temple High School

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