Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Career Overview
Affiliations
Electric Football and Slot Cars
Timeline
Generic

Bobby Bush

Harrisburg,PA

Summary

Skilled Estimator with proficiency in budget development, reporting and estimation. Outstanding experience in Industrial Electrical Motor repair and Industrial Equipment repair . Highly skilled with estimating software and SAGE and AX ERP packages. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

34
34
years of professional experience
1
1
Certification

Work History

INDUSTRIAL ESTIMATOR SPECIALIST III

RAM -ISS
03.2023 - Current
    • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
    • Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
    • Gathered cost and material data for accurate and up-to-date information on material and labor costs.
    • Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
    • Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
    • Prepared material orders to complete projects on time and within budget.
    • Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
    • Continuously improved estimating procedures by staying updated on industry trends and attending relevant training courses.
    • Increased project accuracy by diligently reviewing specifications, drawings, and other documentation.
    • Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
    • Collaborated with project managers to ensure accurate scheduling and resource allocation, improving overall project efficiency.
    • Contributed to company success by consistently meeting or exceeding target profit margins on awarded projects.
    • Prepared bids and proposals to submit to clients and secure new business.
    • Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
    • Attended project meetings to provide updates and insights on project costs.
    • Assisted in securing high-value contracts by preparing competitive yet profitable bid packages tailored to client needs.
    • Developed strong relationships with suppliers, negotiating favorable prices and terms to lower material costs.
    • Gathered data on materials, labor and equipment costs to determine total costs of projects.
    • Analyzed plans and specifications to identify scope and cost of projects.
    • Monitored project progress to identify and address changes in project scope or budget.
    • Readied and presented cost reports to keep stakeholders informed of job progress.

Account Specialist

Amphenol Intercon Systems
09.2022 - 03.2023
    • Respond to inquiries regarding shipping/delivery dates, order changes/cancellations, and quotations
    • Maintain basic familiarity with products, applications, pricing, warranties, sales policies and procedure
    • Maintain working relationships with supporting departments (such as Exception Resolution, Application Engineering)
    • Support Sales and Marketing enabling growth
    • Own the customer concerns
    • Work with cross-functional groups including Quality, Engineering, Order Fulfillment, Marketing, Sourcing, and Production to fulfill customer requests in a timely manner
    • Support new product launches and pricing initiatives
    • Generate customer requested quotes for standard product and communicate conversion to the Order Fulfillment Team
    • Spend 6-10 hours via email and on the phone daily with customers
    • Recognize the need to further investigate possible solutions and escalate customer concerns based on urgency
    • Able to problem solve issues of a more complex nature, using special knowledge to analyze information and standard practices to make judgments
    • Responsible for creation of cases for all inquiries, orders, and complaints in the customer record management (CRM) tool to communicate necessary changes to existing orders in SAP and partnering with Customer Operations counterparts to ensure execution
    • Coordinates internal resources cross-functionally to solve customer problems and deliver solutions to accounts.

Industrial Estimator Specialist

RAM ISS
10.2020 - 09.2022
  • Utilize SAGE Accounting System (SAP)
  • Assist the sales team create a proposal, tracking the costs of a project, understanding customer specifications, and proposing a final budget for a project
  • Along with preparing repair contract/proposal with the estimate value up to $500,000 per valued customer
  • Analyze labor, material, and time requirements for a project
  • Estimate costs by looking at the entire project
  • Present cost estimates to upper management
  • Prepare reports detailing all the costs going into a project
  • Input cost data into company database
  • Notice differences between estimated cost and actual cost
  • Look at customer requirements for a project
  • Work with the sales team to prepare proposals
  • Ability to work independently
  • Ability to put together a professional presentation
  • Ability to create reports on costing data
  • Amazing analytical and math skills
  • Ability to work well on a team
  • Very detail oriented
  • Ability to understand technical drawings and requirements
  • Deep knowledge of how processes work
  • Generate customer requested quotes for standard product and communicate conversion to the Order Fulfillment Team
  • Spend 6-10 hours via email and on the phone daily with customers
  • Recognize the need to further investigate possible solutions and escalate customer concerns based on urgency
  • Able to problem solve issues of a more complex nature, using special knowledge to analyze information and standard practices to make judgments
  • Responsible for creation of cases for all inquiries, orders, and complaints in the customer record management (CRM) tool to communicate necessary changes to existing orders in SAP and partnering with Customer Operations counterparts to ensure execution
  • Coordinates internal resources cross-functionally to solve customer problems and deliver solutions to accounts.

Customer Account Specialist III

TE Connectivity AD&M
12.2019 - 07.2020
  • Function as main contact point for assigned customers including original equipment manufacturers and contract manufacturers
  • Respond to requests for information and action in a timely manner via email, phone or IM with internal support areas including production, sales, engineering, logistics, quality, and other departments as necessary
  • Gathered financial data and identified discrepancies in purchase orders and requisitions in SAP
  • Investigate and resolve customer issues- delivery, price, logistics, quality, product, and tooling information
  • Offer customer solutions that benefit the customer
  • Proactively provide updates on customer concerns and escalate when appropriate and commit to being part of the solutions when faced with a challenge
  • React positively to changing business conditions while proving to be flexible and adaptable
  • Maintain a positive approach to daily activities with a professional and positive attitude
  • Effective listening and communication skills both verbal and written
  • Very adaptable to changing priorities and business conditions
  • Proficient in Microsoft Word, Power Point, SAP
  • Ability to function as a team player or independently with time management, organizational and prioritization skills that allow m to maintain progress on multiple tasks
  • Process quotes and orders for various Original Equipment Manufacturer (OEM) vendors between the Dollar range of $1,000.00 through $1,000,000.00 without Project Manager approval (I.E: Lockheed Martin, Saffron and L3/Harris).

Account Resolutions Specialist (CAE II)

Comcast Universal
05.2015 - 12.2019
  • Assist with Net Promoter Score (NPS) call backs and resolution of issues
  • Current and former REACT Agent
  • Team Transitional Sales Retain/Gross Sales Retain (TSR/GSR) issue liaison
  • Assist team members with difficult order entry issues
  • Performed escalation call backs to resolve complicated billing and service issues
  • Achieved high sales percentage with consultative, value-focused customer service approach
  • Resolved product issues and shared benefits of new technology
  • Cross-trained and provided back-up for other customer service representative when needed
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals
  • Maintain up-to-date knowledge of company policies regarding customer payments, order placing, equipment updates and current plan options for various geographic regions total fifty (50) customers a day with approximately $65,500.00
  • Achieved high sales percentage with consultative, value-focused customer service approach
  • Cross-trained and provided back-up for other customers service representative when needed
  • Resolved product/policy issues and shared benefits of new technology
  • Guaranteed positive customer experiences and attempted to resolve all customer complaints
  • Recommended, selected, and helped maximize plan based on customer needs desire
  • Kept abreast of rapidly evolving technology
  • Regularly sought opportunities to up sell and add on additional merchandise
  • Processed payments via credit card, debit card and checking accounts, also processed future dated payments ranging $150 thru $3,000 from Business/personal accounts
  • Initiated repair orders, service technician work orders and, initiated new customer installation and upgrade scheduling over the phone schedules
  • Perform in depth and extensive account research with high emphasis on customer retention and revenue retained
  • Well versed in conflict resolution and contract negotiation with primary focus being placed on positive customer experience.

HVAC Supervisor

RAM Motors & Controls
10.2004 - 03.2010
    • Investigated major malfunctions and breakdowns of heating, refrigeration, and air-conditioning systems
    • Inspected and tested refrigeration systems safety devices and controls
    • Calibrated permanent and portable environmental monitoring equipment
    • Repaired and replaced motors, bearings, and belts
    • Closed out all work orders after verifying completion and reporting any discrepancies
    • Consulted with project management during group installations
    • Filled out detailed work orders for each job complete
    • Reviewed the work of external and internal contractors to guarantee consistency with quality and safety standards
    • Worked overtime, holidays, and weekends to accommodate company needs
    • Kept accurate records of time and materials used for each job
    • Read Blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units
    • Responsible for contract renewals, contract discrepancies and contract review, also responsible for negotiating and review of new equipment, also verification of delivery of new devices
    • Primary contact for inventory that was associated with all contracts in the HVAC Transit Division, along with handling all order discrepancies, price changes, updates, and re-quotes
    • Performed inspections of all incoming units to determine feasibility of repair or replacement
    • Performed final Quality Control inspections of all outgoing units including final functional testing
    • Responsible for completion of work and all inventories for multiple active contracts in excess $1.5 mil.

Customer Service Representative III

AT & T Wireless
07.1999 - 06.2004
  • Accurately documented, researched, and resolved customer service issues
  • Managed customer calls effectively and efficiently in a complex, fast paced and challenging call center environment
  • Identified chronic customer issued by creating and maintaining customer complaint log
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions
  • Managed high call volume with tact and professionalism
  • Defused volatile customer situations calmly and courteously
  • Answered a constant flow of customer calls up to fifty (50) calls in queue per minute
  • Met or exceeded service and quality standards every review period
  • Acted professionally and patiently when addressing negative customer feedback.

Sanitary/Storm Sewer Repair Specialist

Gannett Fleming Engineers
01.1991 - 05.1999
  • Remote tele-visual inspection of sanitary and storm sewer lines verifies structural integrity of storm and sanitary line with water pressure cleaned in and around the building, always prioritizing safety
  • Conduct hydrostatic, water testing
  • Completed written reports of problems and necessary repairs and forwarded to maintenance personnel
  • Completed light fabrication duties, including welding and pipefitting
  • Mixed chemical grout component performed chemical grout repair via remote pumping system water saturation testing of sanitary sewer lines.

Education

HVAC Universal Certification - HVAC TECHNOLOGY

MTA Technical School
Harrisburg, PA
01.1991

CAD DRAFTING

HACC
Harrisburg, PA
01.1987

High School Diploma -

John Harris High School
Harrisburg, PA
01.1985

Skills

  • Tele work/Remote work from home at 95% on time completion rate during pandemic
  • Financial Management Analyst
  • Industrial Repair Estimator
  • Strong Organizational Skills
  • Proficient in Microsoft (Excel, Outlook, Word and Power Point)
  • Sharp Problem Solver
  • Adaptive Team Player
  • Effective Time Management
  • Heating Ventilation and Air Conditioning (HVAC)
  • System Application Products in Data Processing (SAP)
  • Project estimation and bidding
  • Vendor relationships
  • Excellent Communication
  • Organizational Skills
  • Written Communication
  • Attention to Detail
  • Blueprint Analysis
  • Project Coordination
  • Customer Relationship Management
  • Schedule Coordination
  • Task Prioritization
  • Schedule oversight
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Interpersonal Skills
  • Continuous Improvement
  • Adaptability
  • Problem-solving aptitude
  • Analytical Skills

Certification

  • EPA Refrigerant Recovery
  • HVAC Systems Certification
  • OSHA Respirator Certified
  • Confined Space Certified
  • EPA Universal Certification

Accomplishments

  • Customer Service - Researched, created contracts for business and homeowners, prevent loss of key accounts through contractual negotiations.
  • Sales - Consistently generated additional revenue through skilled sales techniques.
  • Product Sales - Cross sold service at a rate twenty-five percent (25%), upgrading customers to different product packages.
  • Customer Interface - Assisted customers over the phone, regarding plan differences, product knowledge and usage, along with processing orders and determining eligibility for current promotions.
  • Subject Matter Expert in identify DUETCH Products within TE Connectivity
  • Primary Point of Contact for All DUETCH Quotes (Subject Matter Expert) for all approved distributors for TE Connectivity.

Career Overview

Currently I am Dedicated Customer Account Specialist motivated to maintain customer satisfaction and contribute to company success with enthusiastic customer service/tele-sales focus. I am also a reliable Customer Account Specialist with in-depth knowledge of sales, account management and training, that is a solid team member with an upbeat and positive attitude.

Affiliations

  • Boys and Girls of America Alumni (active)

Electric Football and Slot Cars

Commissioner for the MEAC CONFERENCE fo the MFBSC (Miniature Football Bowl Championship Series) which has 135 active coaches that represent all of the Power Five, HBCU and D college football conference's that play nationwide . I paint, detail and tweak teams for coaches nationally. I was ranked #76 this past season and competed in the National Championship Tournament held in Westlake, TX this past June,

Timeline

INDUSTRIAL ESTIMATOR SPECIALIST III

RAM -ISS
03.2023 - Current

Account Specialist

Amphenol Intercon Systems
09.2022 - 03.2023

Industrial Estimator Specialist

RAM ISS
10.2020 - 09.2022

Customer Account Specialist III

TE Connectivity AD&M
12.2019 - 07.2020

Account Resolutions Specialist (CAE II)

Comcast Universal
05.2015 - 12.2019

HVAC Supervisor

RAM Motors & Controls
10.2004 - 03.2010

Customer Service Representative III

AT & T Wireless
07.1999 - 06.2004

Sanitary/Storm Sewer Repair Specialist

Gannett Fleming Engineers
01.1991 - 05.1999

HVAC Universal Certification - HVAC TECHNOLOGY

MTA Technical School

CAD DRAFTING

HACC

High School Diploma -

John Harris High School

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Bobby Bush