Bobby Copeland
Service Shop Foreman
Lexington,SC
Summary
Dedicated professional familiar with leading teams, operating equipment and managing materials to support operations. Committed to high performance and safely completing all tasks.
Overview
17
17
years of professional experience
Work History
Shop Foreman
Thunder Tower Harley Davidson
09.2020 - Current
- Assisted in the recruitment process by interviewing potential hires and selecting qualified candidates to join the team.
- Addressed customer concerns in a timely manner, upholding the company's reputation for excellent customer service.
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
- Supervised all aspects of project completion from initial planning stages through final execution, meeting or exceeding client expectations consistently.
- Developed custom solutions for unique customer requirements, resulting in increased client satisfaction levels.
Interim Service Manager
Thunder Tower Harley-Davidson
10.2019 - 09.2020
- Reduced wait times for customers by ensuring optimal scheduling and allocation of resources.
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Streamlined internal communication channels among front office staff, service advisors, technicians, and parts personnel, fostering a collaborative work environment.
Service Shop Foreman
Thunder Tower West Harley-davidson
10.2015 - 10.2019
- Managed a team of skilled technicians, fostering a positive work environment that encouraged professional growth and development.
- Developed custom solutions for unique customer requirements, resulting in increased client satisfaction levels.
- Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
Master Service Technician
Thunder Tower Harley Davidson
05.2010 - 10.2015
- Contributed to business growth by consistently receiving positive customer feedback and referrals.
- Promoted a positive team atmosphere by actively supporting colleagues during busy periods or when facing challenging repairs.
- Provided exceptional customer service by addressing concerns promptly, explaining repairs clearly, and offering expert advice on motorcycle care.
- Maintained up-to-date knowledge of motorcycle technology advancements through continued education opportunities and professional development courses.
- Built lasting relationships with customers through genuine interest in their needs and consistent delivery of top-notch service experiences.
Service Technician
Capital City Cycles
03.2008 - 05.2010
- Ensured a safe working environment by following industry safety standards and maintaining clean workspaces.
- Diagnosed complex mechanical issues with accuracy, reducing the need for additional troubleshooting time.
- Performed routine maintenance tasks for optimal motorcycle performance and longevity.
Production Operator
Michelin Tire Manufacturing
11.2006 - 05.2008
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Improved production efficiency by optimizing machine settings and conducting routine maintenance.
- Handled raw materials efficiently, minimizing waste during the production process.
- Assisted in achieving company goals for waste reduction through diligent recycling efforts and proper disposal of materials.
Education
MOTORCYCLE MAINTENANCE CERTIFICATION -
AMI
Daytona Beach, FloridaSkills
Diagnosing Mechanical and Electrical Failures
Analytical and Problem-Solving Skills
Equipment Maintenance and Repair
Interpersonal Communication Skills
Training and mentoring
References
- JOHN STANULUS, MASTER TECHNICIAN, THUNDER TOWER WEST HARLEY-DAVIDSON, 770-634-0512
- BRANDON HILL, BUSINESS OWNER/MASTER ELECTRICIAN, BNA ELECTRIC, 803-576-0358
Timeline
Shop Foreman
Thunder Tower Harley Davidson
09.2020 - Current
Interim Service Manager
Thunder Tower Harley-Davidson
10.2019 - 09.2020
Service Shop Foreman
Thunder Tower West Harley-davidson
10.2015 - 10.2019
Master Service Technician
Thunder Tower Harley Davidson
05.2010 - 10.2015
Service Technician
Capital City Cycles
03.2008 - 05.2010
Production Operator
Michelin Tire Manufacturing
11.2006 - 05.2008
MOTORCYCLE MAINTENANCE CERTIFICATION -
AMI