Summary
Overview
Work History
Education
Skills
Timeline
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Bobby Cyr

SNOQUALMIE,WA

Summary

Energetic, results-oriented individual quick to respond to challenges and find solutions. Demonstrated ability at developing and executing strategic and tactical plans. Customer service oriented with proven record of program development and identifying opportunities with existing customers. Excellent at building relationships with internal and external constituents to reach common goals. Experienced in empowering others through training and motivation. Especially skilled in handling difficult clients

Personable business professional bringing successful [Number]-year career in financial roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility.

Overview

15
15
years of professional experience

Work History

Senior Business Advisor

Zillow Group
04.2014 - 08.2023
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Collaborated with advertisers to identify business needs and data sources.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Provided Recommendations for strategic advertising campaigns based on data
  • Quota driven results
  • In Market travel 1-2 times a quarter meeting with current client base
  • Team and individual coaching focused on conversion


Field Representative

Tradesman International
02.2013 - 02.2013
  • Traveled up to 60miles per day to visit customer locations.
  • Completed paperwork in full, on time and with high accuracy.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Built client base by cold calling and referrals - partnering with current client base on best practices, consultative labor needs · Maintained solid communication 24 hours a day to meet the needs and demands of all my clients · Met and exceeded activity levels on a consistent basis · Was a liaison between Tradesmen’s clients, their supervisors and all of Tradesmen employees that were on any client job sites.

Account Executive

DataSphere Technologies Inc.
08.2011 - 01.2013
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Executed successful sales strategies to convert leads into customers.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Met monthly sales goals and daily metrics · Prospected and cold called potential clients for news media online marketing · Partnered with upper-level and team leadership to establish daily goals · Maintained client relationship throughout term of agreement · Consulted on marketing coupon best practices · Assisted in training and on-boarding of newly hired account executives

Family Service Counselor

New Tacoma Cemeteries, Funeral
03.2008 - 08.2011
  • Coordinated paperwork and required records to meet all business and legal requirements.
  • Supported families on day of interment to resolve any problems and answer questions.
  • Visited hospitals, nursing homes and hospice facilities to build relationships and give presentations.
  • Assisted with advanced arrangements for individuals and couples.
  • Counseled families prior to and after experiencing a loss · Sought out sales leads for pre-need planning · Provided financial planning for funeral and end of life expenses · Attended weekly sales team meetings and assisted in facilitation of those meetings · Trained new staff · Partnered with upper management on process improvements · Top 3 in overall sales for fiscal year 2008 and 2009

Education

Associate of Arts - Drama, Communication

Tacoma Community College
Tacoma, WA
06.1991

Skills

  • Business Process Mapping
  • Variance Analysis
  • Requirements Analysis
  • Process Development
  • Data Modeling
  • Information Processing
  • Workflow Analysis
  • Project Management
  • Competitive Analysis
  • Geographic Trend Tracking
  • KPI Tracking
  • Strategic Planning

Timeline

Senior Business Advisor

Zillow Group
04.2014 - 08.2023

Field Representative

Tradesman International
02.2013 - 02.2013

Account Executive

DataSphere Technologies Inc.
08.2011 - 01.2013

Family Service Counselor

New Tacoma Cemeteries, Funeral
03.2008 - 08.2011

Associate of Arts - Drama, Communication

Tacoma Community College

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Bobby Cyr