Bobby Duong
Anaconda,MONTANA
Summary
Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking. Hardworking and skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches.
Overview
14
14
years of professional experience
Work History
Correctional Officer
Montana State Prison
08.2018 - Current
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Supervised inmates during meals, recreation and other activities.
Forensic Mental Health Technician
Montana State Hospital
03.2014 - 08.2018
- Supervises and accounts for patient whereabouts at all times.
- Observes, reports, and documents information concerning patients physical, emotional, and behavior status.
- Provides input related to patient treatment planning processes. " Assists with admission, discharge, and patient transfer processes.
- Provides and assists with therapeutic activities and activities of daily living.
- Completes, reports, and documents routine nursing care procedures.
- Recognizes and appropriately responds using therapeutic communication and de-escalations techniques with patients.
- Maintains communication with all other staff members and relays pertinent patient related information.
- Escorts patients to various activities, groups, on and off campus activities, scheduled appointments, transfers and discharges
Restaurant Owner/Operator
Self-employeed
10.2009 - 01.2018
- Negotiated favorable lease terms for the restaurant location resulting in reduced overhead costs and increased profitability.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Planned and executed strategies to increase customer loyalty and retention.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
- Supervised daily activities of restaurant and employees.
- Mentored employees in professional development opportunities, enhancing their skillsets and career growth potential within the company.
- Improved employee retention by fostering a positive work environment, offering competitive compensation packages, and providing opportunities for growth and development.
- Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.
Education
Bachelor of Arts - Teacher Education, Multiple Levels
California State University - Los Angeles
Los Angeles, CA06.2006
Bachelor of Arts - Social And Philosophical Foundations of Education
California State University - Los Angeles
Los Angeles, CA06.2002
Skills
- Facility Security
- Inmate Supervision
- Safety
- Stress Tolerance
- Relationship building and management
- Organization and Time Management
- Team Management
- Friendly, Positive Attitude
Timeline
Correctional Officer
Montana State Prison
08.2018 - Current
Forensic Mental Health Technician
Montana State Hospital
03.2014 - 08.2018
Restaurant Owner/Operator
Self-employeed
10.2009 - 01.2018
Bachelor of Arts - Teacher Education, Multiple Levels
California State University - Los Angeles
Bachelor of Arts - Social And Philosophical Foundations of Education
California State University - Los Angeles
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