Bobby Dye
Malabar,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
40
40
years of professional experience
Work History
Office Manager
Widerman Malak, PL
08.2005 - 09.2023
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Owner
Space Coast Process Service
07.2013 - 08.2023
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Managed day-to-day business operations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Owner
BDC Consulting
01.2000 - 08.2005
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Computer Service Technician Manager
Atlantic Logic Inc.
01.1996 - 01.1999
- Improved customer satisfaction by providing timely and efficient repairs on a variety of computers.
- Led a team of technicians in performing diagnostic tests and troubleshooting issues for accurate repair solutions.
- Maintained a well-organized shop environment to ensure safety and efficiency for all staff members.
- Streamlined workflow processes, reducing computer downtime and increasing overall productivity.
- Enhanced computer performance by diagnosing and resolving hardware and software issues.
- Improved customer satisfaction by providing timely and efficient technical support.
- Reduced downtime for clients with prompt identification and resolution of computer malfunctions.
- Performed regular maintenance tasks, increasing the lifespan of computers and minimizing repair costs.
- Optimized network functionality through troubleshooting connectivity issues and implementing necessary updates.
Network Support Engineer
CNC Computers
01.1991 - 01.1996
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Reduced downtime for clients by providing efficient technical support and timely issue resolution.
- Enhanced network security with the implementation of firewall policies and regular vulnerability assessments.
- Optimized network infrastructure through meticulous documentation of configurations, procedures, and changes.
- Streamlined incident management processes, resulting in faster response times and improved client satisfaction.
- Conducted regular preventative maintenance on networks to ensure continued stability and performance.
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
- Developed custom scripts for automating routine tasks, increasing efficiency within the team.
- Provided training for junior engineers in network support best practices, contributing to overall team growth and skill development.
- Analyzed root causes of recurring issues to develop long-term solutions that increased reliability across multiple networks.
- Designed robust backup solutions to protect critical data from loss due to hardware failures or other unexpected events.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
Restaurant Manager
Domino's Pizza
09.1985 - 05.1989
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Army Telecommunications Center Specialist
Army
09.1983 - 09.1985
Education
High School Diploma -
West Hardin High School
Stephensburg, KY06.1983
Skills
- Customer Service
- Compliance Monitoring
- Workforce Management
- Data Entry
- Billing
- Contract Administration
- Inventory Control
- Operations Management
- Office Management
- Bookkeeping
- Administrative Support
- Expense Reporting
Timeline
Owner
Space Coast Process Service
07.2013 - 08.2023
Office Manager
Widerman Malak, PL
08.2005 - 09.2023
Owner
BDC Consulting
01.2000 - 08.2005
Computer Service Technician Manager
Atlantic Logic Inc.
01.1996 - 01.1999
Network Support Engineer
CNC Computers
01.1991 - 01.1996
Restaurant Manager
Domino's Pizza
09.1985 - 05.1989
Army Telecommunications Center Specialist
Army
09.1983 - 09.1985
High School Diploma -
West Hardin High School
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