Ambitious and proactive professional with 20+ years of experience in the audiovisual industry, customer service, project management, and sales. Seeking a position to leverage expertise in contributing to company growth and advancing professional development.
Overview
22
22
years of professional experience
Work History
Inside Sales Account Manager
Crestron Electronics
01.2022 - 04.2024
Exceeded quarterly sales targets consistently by implementing effective prospecting strategies and maintaining a high level of customer service.
Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales. Awarded growth leader 2022 and Top Performer 2023
Implemented creative solutions to resolve client issues promptly while minimizing negative impact on business operations.
Developed strong relationships with key customers, leading to long-term business partnerships and repeat sales.
Attended industry conferences (CEDIA), representing the company professionally while forging new connections in the field.
Increased customer satisfaction by providing personalized account management and addressing clients'' needs promptly.
Utilized CRM tools efficiently to track leads and manage sales pipeline effectively, ultimately driving higher conversion rates among prospects.
Managed book of business with over 124 regular dealers across multiple product lines and regions.
Contributed to team success by helping train and motivate less experienced team members.
Account Manager
Panavid Audio Visual
01.2017 - 12.2021
Personalize and cater to high end specialty events primarily focused on pharma and insurance markets with 1000 attendees and above
Travel across the US to client meeting locations to ensure successful execution of meetings and events
Achieve A/V sales with commercial clients updating digital content boards and menus
Successfully prospecting via networking events, third party partnerships, loyal client base, and cold calling by researching companies and getting in touch with key players/decision makers.
On Site Sales and Project Manager
PSAV
01.2014 - 01.2017
Hilton Anatole: Client and meetings range from 500 to 5000 attendees with clients ranging from social sorority to professional pharmaceuticals and corporate clients such as BDO, LexisNexis, and Primerica
W Victory Park: Top Sales Manager for category hotels under $2 million
Collaborated with hotel sales and events team to successfully close group bookings
Ensured client satisfaction by following up with client representative during event to receive and respond to any changes or feedback
Proactively followed up with client to determine continuing level of interest and renegotiate discounts and additional incentives as required
Amend proposals to overcome objections and obtain contracts.
Account Executive
Premier Audio & Video; LMG, Inc & J&S Audio Visual
01.2009 - 01.2013
Respond to customer inquiries and initiate contacts, ascertain the nature of the event, client requirements, budgets, sites, dates, past shows, and equipment requirements to identify the quality and scope of client’s event
Coordinate all elements of event details and logistics
Visit venues as required to survey sites, ensure that all logistics suit client and equipment requirements, and that power requirements of equipment and venue are accurate as proposed
Respond to customer change requirements and communicate internally to affect changes to suit client’s needs
Maintain continuous contact with client representative to receive and respond to changes initiated by clients
Contact client and follow up to determine continuing level of interest, and renegotiate discounts and additional incentives as required
Amend proposals to overcome objections and obtain contracts.
Sales
Starpower Home Entertainment Systems, Inc.
01.2002 - 01.2009
Assist customers with home theater purchases, including planning and design with sales from $5,000- $30,000 per home
Consultative meetings with Commercial clients encompassing conference room design to include installation of projectors, A/V equipment, lighting and sound systems
Preparation of schematics for presentation to clients
Highest producing year, achieved $1.2 million in sales.
Education
No Degree -
Mountain View College
Dallas, TX
Skills
Empathy and Rapport Building
Goal-oriented mindset
Objection handling
Account planning
CRM software proficiency
Sales Team Leadership
Customer Relationship Building
References
References available upon request.
Timeline
Inside Sales Account Manager
Crestron Electronics
01.2022 - 04.2024
Account Manager
Panavid Audio Visual
01.2017 - 12.2021
On Site Sales and Project Manager
PSAV
01.2014 - 01.2017
Account Executive
Premier Audio & Video; LMG, Inc & J&S Audio Visual