Bobby G. Hayes
Boston,MA
Summary
Dynamic professional with a strong foundation in customer service, tech sales, and security operations. Proven track record in managing client relationships, driving revenue growth, and leading cross-functional teams. Skilled in prospecting, CRM tools, and delivering tailored solutions to meet client needs. Recognized for exceptional problem-solving, time management, and communication abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinical Security Coordinator
Department of Veterans Affairs
Boston, MA
04.2021 - Current
- Supervised and evaluated work activities of a 30-member allied health care team, enhancing team efficiency
- Streamlined patient data input processes using CPRS, reducing data entry time and improving accuracy
- Coordinated patient care services by monitoring lab trends and tracking outpatient metrics, ensuring optimal service delivery.
- Ensures accuracy and completeness of all documents prior to issuance. Reissue replacement documents when required
- Troubleshoot software for Hippa Violations
- Coordinated security and safety training for new employees and monitored issuance of facility entry badges, visitors' passes, vehicle permits and trainee passes.
- Responded promptly to inquiries from potential clients, providing information and assistance.
- Maintained an up-to-date database of prospects and clients.
Purchasing Agent
Department of Veterans Affairs
Boston, MA
09.2018 - 04.2021
- Led project teams and stakeholders to ensure timely and successful execution of strategic deliverables
- Strengthened referral pipelines through a strategic branch relationship program, driving consistent lead generation
- Facilitated interdepartmental collaboration to enhance patient care continuity and operational alignment
- Negated contracts for medical supply acquisitions.
- Developed and maintained relationships with suppliers to ensure reliable supply chains.
- Analyzed price proposals and financial reports to identify reasonable prices.
Medical Supply Specialist
Department of Veterans Affairs
Boston, MA
07.2010 - 09.2018
- Negotiated cost-effective agreements with vendors, reducing expenses while maintaining quality
- Prepared detailed reports on supply usage trends to aid in budgeting and resource allocation
- Partnered with clinical teams to improve supply accessibility, boosting emergency response efficiency
Education
Associates - Criminal Justice
Roxbury Community College
02.2025
Associates - Liberal Arts/Psychology
Massasoit Community College
02.2003
Skills
- Client Relationship Management
- Sales Development and Prospecting
- CRM Tools (Salesforce, HubSpot, Salesloft, Mural, Gliffy, Jira, Smart Sheet)
- Strategic Communication and Negotiation
- Workflow Optimization and Team Leadership
- Cold Calling and Emailing
- Data Analysis and Reporting
- Project Coordination
Websites
Sales Development Education
Completed rigorous training with CourseCareers, mastering skills such as prospecting, SPIN, BANT, cold calling, cold emailing, and CRM platforms (Salesforce, HubSpot). Coursework included 'How to Win Friends and Influence People,' 'Fanatical Prospecting,' and 'SPIN Selling.', [CourseCareers Profile Link]
Certificationsandskills
SDR, Cyber Security, Cousera, Proficient in CPRS, GUI, and other technical systems, Excels in conflict de-escalation, resource allocation, and workflow optimization, Fluent in English language
Certification
Course Careers: Sales Development 2024
Coursera: Cyber Security Analyst 2023
Timeline
Clinical Security Coordinator
Department of Veterans Affairs
04.2021 - Current
Purchasing Agent
Department of Veterans Affairs
09.2018 - 04.2021
Medical Supply Specialist
Department of Veterans Affairs
07.2010 - 09.2018
Associates - Criminal Justice
Roxbury Community College
Associates - Liberal Arts/Psychology
Massasoit Community College
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