Bobby Goad
Hendersonville,TN
Summary
Versatile business leader bringing [Number] years of experience as accomplished [Job Title]. Strategic problem-solver, change manager and visionary executive with success implementing plans to meet current and future needs. Key expertise in [Industry]. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
30
30
years of professional experience
Work History
President
Car Wash Ventures, Inc.
08.2002 - 04.2023
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Delivered operational excellence by optimizing resources, processes, and overall cost structure.
Merchandise Manager
Scotts Miracle-Gro
02.2004 - 11.2005
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate and advise customers.
- Implemented innovative merchandising strategies that resulted in improved store layout and increased customer satisfaction.
- Developed and maintained strong relationships with vendors to secure exclusive product offerings and favorable terms.
Franchise Owner
Express Lube Centers, Inc.
08.1993 - 09.2003
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Developed solid rapport with vendors, ensuring timely delivery of goods and services while managing cost expectations.
- Adapted to rapidly changing industry trends by remaining knowledgeable about new products, technologies, and competitor offerings.
- Implemented inventory control systems to reduce waste and optimize product ordering processes, thereby improving profitability.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Education
Bachelor of Science - Management/ Marketing
David Lipscomb University
Nashville, TN05.1992
Skills
- Leadership Team Building
- Organizational Leadership
- Strategic Planning
- Operational Excellence
- Operations Management
- Budget Management
- Company Representation
- Process Improvement
- Vendor Sourcing and Negotiations
Timeline
Merchandise Manager
Scotts Miracle-Gro
02.2004 - 11.2005
President
Car Wash Ventures, Inc.
08.2002 - 04.2023
Franchise Owner
Express Lube Centers, Inc.
08.1993 - 09.2003
Bachelor of Science - Management/ Marketing
David Lipscomb University
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