Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bobby R Graham

Martinsburg,USA

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

16
16
years of professional experience

Work History

Maintainance Supervisor

Sodexo Services
06.2022 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Collected, arranged, and input information into database system.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Night Shift Manager

Fortessa Tableware Solutions LLC
05.2020 - 03.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Tracked receipts, employee hours, and inventory movements.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Managed staff hiring, training and supervision.

Operations Supervisor

Macy's Logistics and Operations
04.2012 - 04.2020
  • Trained new employees on company policies, procedures, and best practices in distribution operations, ensuring seamless integration into the workforce.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.

Team Lead/ Auctioneer Assistant

Wade Auto Auction
02.2009 - 05.2013
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Devised and implemented processes and procedures to streamline operations.
  • Generated reports detailing findings and recommendations.
  • Collaborated with other team members to handle high-stakes auctions, resulting in positive outcomes for clients and buyers alike.
  • Facilitated prompt payment collection from winning bidders, expediting the overall transaction process for increased client satisfaction.
  • Adapted quickly to changing situations during live auctions, providing timely support to both auctioneer and clients for successful outcomes.

Thremal Former Setup Team

Brentwood Industries Inc.
08.2010 - 04.2012
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Maintained neat and clean work area, clearing debris, organizing parts and keeping spaces open.
  • Utilized various hand tools, power tools, and equipment in the assembly process while maintaining a high level of precision and accuracy.
  • Worked with heavy machinery and various power tools when assembling parts.
  • Increased assembly accuracy by meticulously following blueprints, schematics, and engineering specifications.
  • Demonstrated adaptability while working on various projects simultaneously without compromising quality or deadlines.
  • Reduced downtime, promptly troubleshooting and resolving mechanical issues during assembly process.

Education

Certificate of Completion - Microsoft Excel

Blue Ridge Technical Institute
Martinsburg, WV
04-2013

Skills

  • Training and mentoring
  • Staff management
  • Goal oriented
  • Customer service
  • Attention to detail
  • Decision-making
  • Staff development
  • Staff discipline
  • Team building
  • Processes and procedures
  • Project management
  • Process improvement
  • Business administration

Timeline

Maintainance Supervisor

Sodexo Services
06.2022 - Current

Night Shift Manager

Fortessa Tableware Solutions LLC
05.2020 - 03.2022

Operations Supervisor

Macy's Logistics and Operations
04.2012 - 04.2020

Thremal Former Setup Team

Brentwood Industries Inc.
08.2010 - 04.2012

Team Lead/ Auctioneer Assistant

Wade Auto Auction
02.2009 - 05.2013

Certificate of Completion - Microsoft Excel

Blue Ridge Technical Institute

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