Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bobby Groce

Lake Worth

Summary

Accomplished driver with a clean driving record and strong customer service skills, honed at Bay and Bay Transport. Demonstrated punctuality and effective route management, achieving on-time deliveries while fostering client relationships. Proven problem-solver, consistently enhancing delivery efficiency and maintaining high standards of safety and professionalism.

Overview

16
16
years of professional experience

Work History

Driver

Bay and Bay Transport
09.2022 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.

Driver

Riverside Transport
06.2021 - 09.2022
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Improved route efficiency, leading to reduction in average delivery times.
  • Reduced incidents of late deliveries by implementing effective time-management strategies.

Driver

Waggoners Trucking
10.2020 - 06.2021
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Maintained clean and organized vehicle, enhancing professional image of company.
  • Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
  • Safely transported goods across long distances, adhering strictly to traffic laws and regulations.

Server Supervisor

Risckys Barbecue
09.2014 - 10.2020
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
  • Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
  • Enhanced customer satisfaction by providing efficient and friendly service to guests.
  • Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Explained menu items and suggested appropriate options for food allergy concerns.

General Manager

Bernie's On Main
08.2012 - 09.2014
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Assisted in recruiting, hiring and training of team members.

Server,Assistant Manager

Ruby Tuesday
09.2009 - 10.2012
  • Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
  • Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
  • Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
  • Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
  • Developed strong rapport with clientele through excellent interpersonal skills, fostering repeat business.
  • Enhanced customer satisfaction by ensuring prompt and courteous service from the server team.
  • Introduced new upselling techniques that led to increased average ticket value without sacrificing customer satisfaction rates.
  • Cultivated warm relationships with regular customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Implemented effective inventory control systems to reduce food spoilage and waste.

Education

Thompson
Alabaster, AL
05-1995

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • Safe driving practices
  • Punctual and reliable
  • Punctuality
  • Route management
  • Customer rapport
  • Task prioritization
  • Written communication

Timeline

Driver

Bay and Bay Transport
09.2022 - Current

Driver

Riverside Transport
06.2021 - 09.2022

Driver

Waggoners Trucking
10.2020 - 06.2021

Server Supervisor

Risckys Barbecue
09.2014 - 10.2020

General Manager

Bernie's On Main
08.2012 - 09.2014

Server,Assistant Manager

Ruby Tuesday
09.2009 - 10.2012

Thompson

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