Bobby Hawkins
East Alton
Summary
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Center Manager II
Valvoline Instant Oil Change
Collinsville
01.2018 - Current
- Analyzed data to identify trends in customer inquiries and feedback for process improvement initiatives.
- Performed regular audits of departmental activities ensuring accuracy of information provided to customers.
- Resolved escalated customer issues by identifying root cause, implementing corrective action, and providing follow-up communication.
- Participated in industry events or conferences relevant to the field of customer service management.
- Ensured compliance with all applicable laws and regulations related to customer service operations.
- Conducted regular performance reviews with team members to assess individual progress towards goals.
- Established strong relationships with vendors to ensure timely delivery of products or services ordered by customers.
- Promoted six successful service center managers during my time spent managing four different service centers over a span of five years.
Warehouse Manager
Vision Grills
Overland
03.2014 - 01.2018
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
- Established procedures for receiving, storing, handling hazardous materials safely.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Education
High School Diploma -
Edwardsville High School
Edwardsville, IL06-2011
Skills
- Data analysis
- Customer service
- Performance evaluation
- Inventory management
- Process improvement
- Regulatory compliance
- Five years of ambassador experience
- Leadership trained
- Service quality assurance
- Effective communication
Accomplishments
- Valvoline rookie service center manager of the year 2019
- Valvoline St.Louis market oilympic champion 2023
- Opened seven new service centers across four states with Valvoline ambassador team
Certification
- ASE Certification
Timeline
Service Center Manager II
Valvoline Instant Oil Change
01.2018 - Current
Warehouse Manager
Vision Grills
03.2014 - 01.2018
High School Diploma -
Edwardsville High School
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