Summary
Overview
Work History
Education
Skills
Timeline
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BOBBY HAYES

Arlington,TX

Summary

Driven employee with a strong work ethic, adaptability, and excellent interpersonal skills. Proven ability to thrive in unsupervised environments and quickly learn new competencies.

Overview

8
8
years of professional experience

Work History

ASSISTANT DEPARTMENT LEAD

Kroger
Arlington, TX
05.2023 - 06.2024
  • Addressed and resolved customer complaints promptly, ensuring satisfactory resolution for all parties involved.
  • Monitored employee productivity levels to ensure workplace efficiency.
  • Upheld compliance with all pertinent regulations regarding department's operations.
  • Partnered with department head in creating and implementing departmental goals, objectives, policies, and procedures.

STOCKER

Walmart
Arlington, TX
10.2021 - 03.2023
  • Verified accurate product labeling prior to restocking shelves.
  • Ensured precise documentation for activities such as receiving, stocking, and returns.
  • Executed removal of outdated products from shelves in alignment with company guidelines.
  • Participated in routine stock audits to ensure accuracy of inventory records.
  • Inspected stock for damage or defects and reported issues to management.
  • Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.

Machine Operator

Reynolds Consumer Products Inc.
JACKSONVILLE, IL
02.2020 - 07.2021
  • Keep detailed reports of maintenance activities performed on machinery.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Proactively identified issues or flaws in finished products by observing machine operations.
  • Load raw materials into machines according to specified measurements.
  • Monitor the feed and speed of machines during the machining process.
  • Record production information such as quantities produced and materials used on daily logs.
  • Adjusted machine settings according to production requirements.
  • Maintained up-to-date time logs by documenting daily production data and submitting them accurately.

SHIFT MANAGER

Mcdonalds
Sioux Falls, SD
05.2016 - 12.2019
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Resolved conflicts between employees or customers in a professional manner.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Developed and maintained positive working relationships with staff, customers, and vendors.

Education

GED -

NORTH TEXAS JOB CORPS
McKinney, TX
02-2006

Some College (No Degree) - Ethical Hacking

KENZIE ACADEMY
New Hampshire

Skills

  • Staff Development
  • Meeting facilitation
  • Web development
  • Policy Development
  • Team Supervision
  • Employee Scheduling
  • Customer Service
  • Employee engagement
  • Training and Development
  • Stakeholder Management

Timeline

ASSISTANT DEPARTMENT LEAD

Kroger
05.2023 - 06.2024

STOCKER

Walmart
10.2021 - 03.2023

Machine Operator

Reynolds Consumer Products Inc.
02.2020 - 07.2021

SHIFT MANAGER

Mcdonalds
05.2016 - 12.2019

GED -

NORTH TEXAS JOB CORPS

Some College (No Degree) - Ethical Hacking

KENZIE ACADEMY

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