Bobby Headley
Dawsonville,Ga.
Summary
Resourceful Team member consistently responding to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. With more than years 15+ years of progressive experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.
Seeking and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Wearhouse Operations Tech /Wearhouse Tech /Senior SAP Basis Administrator
Ingenico Group
2012.10 - Current
- Enhanced system performance by optimizing and fine-tuning SAP systems, leading to increased efficiency and productivity.
- Collaborated with cross-functional teams to successfully execute complex customer projects, resulting in improved business outcomes for us and the consumer.
- Managed timely system upgrades and migrations, maintaining up-to-date Wearhouse infrastructure.
- Maintained compliance with industry standards through adherence to best practices for security administration and user access management.
- Contributed to cost savings by identifying opportunities for system resource optimization and recommending wearhouse configurations.
- Assisted in capacity planning efforts by analyzing current resources and forecasting future needs based on business requirements.
- Developed strong relationships with stakeholders, providing timely updates on project progress and ensuring alignment with overall expectations.
- Led numerous infrastructure development, quality assurance, staging and production systems.
Senior Sales Support Specialist
Akzo Nobel
2003.01 - 2012.08
- Trained customers on products and services, fostered an environment in which customers enjoyed high levels of service
- Increased sales support efficiency by streamlining processes and implementing new strategies.
- Enhanced customer satisfaction through timely resolution of issues and effective communication.
- Supported sales team in achieving targets by providing valuable insights and analysis on market trends.
- Managed key accounts for optimal service delivery, fostering strong relationships with clients.
- Provided exceptional pre-and post-sales support, ensuring smooth transactions and ongoing customer engagement.
- Negotiated favorable contract terms with vendors to reduce costs without compromising quality or service levels.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Assisted customers with sales needs such as inventory and shipping questions.
- Developed and maintained relationships with key accounts and existing customers.
Warehouse Supervisor
Akzo Nobel
2000.01 - 2003.01
- Managed and motivated a staff of 10 people
- Handled customer service, billing and entering all customer orders into the SAP system, inventory control, shipping and receiving, handling inventory from suppliers and vendors, staff training and development
- Served on special taskforce charged with setting up Sterling Stores nationwide
- Trained store managers on products and services, and contributed to significant improvements in Sterling customer satisfaction and sales.
Delivery Driver
Akzo Nobel
1998.01 - 2000.01
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Education
High School Diploma -
Duluth High School
Duluth, GA01.1995
Skills
- Teambuilding & Training
- SAP Workload Analysis
- SAP System Monitoring
- SAP S and 4HANA Migration
- Cost-Reduction Strategies
- Order Fulfillment
- Supervisory Experience
- Inventory Control
- Customer Service Management
- Complaint Handling & Resolution
- Retail Operations Management
- Wholesale Operations Management
- Experience with Various Computer Systems and Software Programs
Professional Experience
- Promoted to Paint Sales Specialist position where I made daily visits to customers to maintain a high level of customer satisfaction, answer technical paint questions, and maintain customer inventory. Trained customers on products and services, fostered an environment in which customers enjoyed high levels of service. Maintained 100% on time delivery of customer products and services.
- As Warehouse Supervisor I was responsible for: - Managing and motivating a staff of 10 people - Customer service - Billing and entering all customer orders into the SAP system - Inventory control - Shipping and receiving - Handling inventory from suppliers and vendors - Staff training and development - Served on special taskforce charged with setting up Sterling Stores nationwide. Trained store managers on products and services, and contributed to significant improvements in Sterling customer satisfaction and sales.
Training
Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, leadership, performance assessment, HAZMAT, SAP R3, AS 400, DOT, IMDG, IATA Regulations, Dangerous Goods Regulations, and various Paint Products courses. Also Forklift certified.
Additional Information
Also a Georgia Certified Forklift Trainer / Instructor. With more than 10+ years of forklift experience.
Timeline
Wearhouse Operations Tech /Wearhouse Tech /Senior SAP Basis Administrator
Ingenico Group
2012.10 - Current
Senior Sales Support Specialist
Akzo Nobel
2003.01 - 2012.08
Warehouse Supervisor
Akzo Nobel
2000.01 - 2003.01
Delivery Driver
Akzo Nobel
1998.01 - 2000.01
High School Diploma -
Duluth High School
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