BOBBY HERNANDEZ
Austin,TX
Summary
Director of Operations with extensive experience in the restaurant industry, known for leveraging strategic planning and leadership to drive profitability and operational efficiency. Proficient in financial strategy, customer service, and team development, with a proven track record of boosting revenue and reducing expenses. Skilled in using tools like Toast and Klaviyo, committed to continuous improvement and achieving business goals. Reviewed product quality and researched vendors, ensuring high standards and cost efficiency. Efficiently resolved guest complaints, maintaining high customer satisfaction and compliance. Compiled detailed financial reports, providing insights into revenue and expense trends. Coordinated with vendors to source high-quality products, enhancing overall guest satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
General Manager
ZOÉ TONG
10.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
- Developed and implemented strategies to increase revenue and improve customer service.
Restaurant Consultant
THOMPSON AUSTIN HOTEL
08.2024 - 09.2024
- Assisted in launching two new hotel restaurants, creating training guides and SOPs for new hires
- Developed recruitment strategies, ensuring smooth onboarding and operational readiness
- Implemented effective training programs, enhancing staff performance and service quality
- Collaborated with management to refine operational procedures, improving efficiency and guest satisfaction
- Analyzed restaurant operations, identifying areas for efficiency improvements and recommending actionable strategies for enhanced performance
Director of Operations
DINER BAR & THE GREY MARKET
03.2023 - 08.2024
- Directed financial strategy, boosting revenue and cutting expenses, enhancing overall profitability
- Established and enforced SOPs for seamless restaurant operations, ensuring consistent service quality
- Designed and executed marketing campaigns, fostering customer loyalty and increasing revenue
- Monitored and evaluated performance metrics, identifying and addressing operational inefficiencies
General Manager/Business Analyst
THE MARCO GROUP
10.2021 - 03.2023
- Led multiple companies, overseeing business operations, financial analysis, and strategic planning
- Onboarded clients, analyzed business needs, and recommended process improvements
- Managed budgets and financial assessments, driving measurable operational enhancements
- Implemented strategic plans, resulting in significant business growth and efficiency gains
General Manager
SAMMIES ITALIAN & FAVORITE PIZZA
03.2021 - 10.2021
- Managed food and beverage operations, achieving revenue targets and formulating business policies
- Recruited, trained, and developed a skilled team, enhancing overall employee performance
- Optimized labor hours by creating efficient employee schedules, aligning with projected guidelines
General Manager
LENOIR
03.2020 - 03.2021
- Established and enforced sanitation standards, ensuring a safe and healthy environment
- Maintained accurate weekly and period-end beverage inventory records
- Developed and executed innovative marketing strategies, boosting sales with minimal labor cost impact
- Enhanced team efficiency by optimizing workflow processes and reducing operational costs
- Led a team to consistently achieve sales targets through strategic planning and resource management
Restaurant Manager
BEAKER & GRAY
05.2019 - 02.2020
- Supervised shifts and appraised staff performance, boosting team productivity
- Promoted the restaurant within the local community through events and word of mouth
- Trained new and existing employees on customer service best practices
- Enhanced staff efficiency and customer satisfaction through effective feedback
- Increased local brand awareness and community engagement through strategic promotions
Assistant General Manager
MICHAEL'S GENUINE FOOD & DRINK
10.2017 - 05.2019
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Education
Bachelor of Science - Accounting And Finance
University of Alabama in Birmingham
Birmingham, AL05.2013
Skills
- Accounting
- Budgeting
- Leadership
- Organization
- Problem-Solving
- Networking
- Customer Service
- Toast
- OpenTable
- Resy
- Klaviyo
- Microsoft Office
Timeline
General Manager
ZOÉ TONG
10.2024 - Current
Restaurant Consultant
THOMPSON AUSTIN HOTEL
08.2024 - 09.2024
Director of Operations
DINER BAR & THE GREY MARKET
03.2023 - 08.2024
General Manager/Business Analyst
THE MARCO GROUP
10.2021 - 03.2023
General Manager
SAMMIES ITALIAN & FAVORITE PIZZA
03.2021 - 10.2021
General Manager
LENOIR
03.2020 - 03.2021
Restaurant Manager
BEAKER & GRAY
05.2019 - 02.2020
Assistant General Manager
MICHAEL'S GENUINE FOOD & DRINK
10.2017 - 05.2019
Bachelor of Science - Accounting And Finance
University of Alabama in Birmingham
Similar Profiles
RAY A. WONDRACEKRAY A. WONDRACEK
Design Intern at Bad Binch Tong TongDesign Intern at Bad Binch Tong Tong
Jun Jie ChongJun Jie Chong
Sales Merchandiser at Tong Garden Pte LtdSales Merchandiser at Tong Garden Pte Ltd
Oscar LamOscar Lam
Chef Manager at Nai Tong Thai KitchenChef Manager at Nai Tong Thai Kitchen