Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
Bobby Hill

Bobby Hill

Manitowoc,WI

Summary

  • Accomplished Pipe/Coating Inspector and Adjuster with a proven track record at Intertek Services, adept in visual inspection techniques and fostering customer trust. Excelled in reducing rework costs through meticulous defect identification and leveraged exceptional problem-solving skills to streamline claims processes. Committed to continuous learning and safety, enhancing project efficiency and stakeholder satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pipe/Coating Inspector

Intertek Services
09.2014 - Current
  • Reduced rework costs by promptly identifying and addressing coating defects before they escalated into larger issues.
  • Maintained detailed records of inspection results, reporting any issues to relevant stakeholders for prompt resolution.
  • Mentored junior inspectors in best practices for inspection procedures, contributing to a knowledgeable workforce capable of maintaining high-quality standards consistently.
  • Enhanced project efficiency by providing timely feedback to the coating team regarding defects and inconsistencies.
  • Conducted comprehensive equipment checks to confirm proper functionality, ensuring accurate readings during inspections.
  • Recorded inspection and test results on data sheets.
  • Followed standard operating procedures for inspections and tests.
  • Contributed to a safe work environment by adhering to safety protocols and implementing best practices in hazard recognition and risk reduction.

Independent Adjuster

The Best Claims Solution
06.2023 - 10.2023
  • Conducted effective interviews with policyholders, witnesses, contractors to gather comprehensive information related to a claim''s investigation process.

Independent Adjuster

The Best Claims Solutions
05.2022 - 08.2022
  • Maintained current knowledge of industry trends and best practices through continuous professional development opportunities such as training sessions or certifications courses.
  • Conducted effective interviews with policyholders, witnesses, contractors to gather comprehensive information related to a claim''s investigation process.
  • Built strong relationships with policyholders, fostering trust and ensuring accurate information gathering during the claims process.

Independent Adjuster

The Best Claims Solution
02.2022 - 05.2022
  • Maintained current knowledge of industry trends and best practices through continuous professional development opportunities such as training sessions or certifications courses.
  • Conducted effective interviews with policyholders, witnesses, contractors to gather comprehensive information related to a claim''s investigation process.
  • Answered customer questions regarding deductibles.

Independent Adjuster

The Best Claims Solution
12.2021 - 01.2022
  • Conducted effective interviews with policyholders, witnesses, contractors to gather comprehensive information related to a claim''s investigation process.
  • Visited customer locations to evaluate damage and provided cost estimates for remediation.
  • Provided exceptional customer service amid high-stress circumstances like natural disasters or widespread property damages events.

Desk Adjuster

Eberls Claim Service
11.2019 - 12.2019
  • Maintained current knowledge of industry trends and best practices through continuous professional development opportunities such as training sessions or certifications courses.
  • Conducted effective interviews with policyholders, witnesses, contractors to gather comprehensive information related to a claim''s investigation process.
  • Streamlined communication channels between policyholders and insurance carriers by serving as a liaison throughout the claims process.

Independent Adjuster

Alacrity Solutions
07.2019 - 11.2019
  • Leveraged strong negotiation skills to resolve claim disputes, resulting in favorable settlements for both the company and policyholders.
  • Conducted on-site field inspections to assess damages firsthand, allowing for more accurate estimates and informed decision-making regarding repair costs or total loss assessments
  • Contributed to team success by participating in regular training sessions, sharing best practices, and mentoring new
  • Answered customer questions regarding deductibles.

Education

Etowah High School
Attalla, AL

Computer And Information Systems

Lakeland College
Howard’s Grove,WI

Skills

  • Visual inspection techniques
  • Continuous learning attitude
  • Documentation and recordkeeping
  • Surface preparation techniques
  • Safety regulations adherence
  • Coating failure analysis
  • Customer service
  • Problem-solving
  • Time management
  • Computer proficiency

Certification

  • State Farm certification
  • Forklift certification
  • Food service certification

Timeline

Independent Adjuster

The Best Claims Solution
06.2023 - 10.2023

Independent Adjuster

The Best Claims Solutions
05.2022 - 08.2022

Independent Adjuster

The Best Claims Solution
02.2022 - 05.2022

Independent Adjuster

The Best Claims Solution
12.2021 - 01.2022

Desk Adjuster

Eberls Claim Service
11.2019 - 12.2019

Independent Adjuster

Alacrity Solutions
07.2019 - 11.2019

Pipe/Coating Inspector

Intertek Services
09.2014 - Current

Etowah High School

Computer And Information Systems

Lakeland College
Bobby Hill