Bobby Horn
Crystal River
Summary
Dynamic business owner, Manager and Salesforce Developer with a proven track record in enhancing customer relations. Carries the ability of streamlining operations, project management efficiency & relationship building. Demonstrates overall leadership in ways of time management, group integrity & work ethic development. Can successfully implement sales & inventory systems along with promotional strategies to drive sales and overall company growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Owner
Native Fishing Charters & Airboat Tours LLC, Capt. Bobby Horn
10.2022 - Current
- Developed operational processes to enhance customer service and streamline daily activities.
- Implemented inventory management systems to track product availability and reduce discrepancies.
- Conducted market research to identify trends and inform product offerings.
- Established vendor relationships to ensure timely delivery of supplies and materials.
- Trained staff on best practices for customer engagement and service excellence.
- Managed financial records to maintain accurate tracking of income and expenses.
- Created promotional strategies to increase brand awareness and drive sales growth.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Salesforce Developer
American Seamless Gutters
01.2014 - 10.2022
- Developed custom Salesforce applications to streamline business processes and improve user efficiency.
- Conducted regular sales exercises to ensure optimal performance of Salesforce platforms.
- Created detailed documentation for workflows, processes, and point of sale configurations to support team knowledge sharing and stronger sale captions.
- Enhanced user experience by designing and implementing custom Salesforce solutions.
- Checked processes and assessed communications within CRM systems for efficiency.
- Streamlined lead generation processes, resulting in improved lead quality and higher conversion rate.
- Proved successful working within tight deadlines and a fast-paced environment.
Firefighter
Lake County Fire Rescue
03.2008 - 06.2017
- Responded effectively to emergency calls for fire suppression and rescue operations.
- Conducted regular inspections of firefighting equipment and apparatus to ensure operational readiness.
- Trained new recruits in firefighting techniques, safety protocols, and use of equipment.
- Collaborated with local agencies during large-scale emergencies to coordinate response efforts.
Shipping and Receiving Clerk
Weston Bakeries
01.2005 - 12.2008
- Oversaw daily shipping and receiving operations, ensuring adherence to safety and quality standards.
- Coordinated inventory management processes, optimizing stock levels and reducing discrepancies.
- Trained new staff on warehouse procedures and equipment operation, enhancing team efficiency.
- Implemented improvements in packaging methods, contributing to reduced damage during transportation.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Moved heavy palleted items with a forklift.
- Moved and Parked Tractor Trailers
Manager
Horns Lawn Service
05.2002 - 12.2005
- Led operational initiatives to streamline processes and enhance productivity
- Maintained several properties weekly.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained equipment. Susch as oil changes, blade changes and other general maintenance.
Education
High School Diploma -
St. Cloud High School
St. Cloud, FLState Certified Firefighter -
Central Florida Fire Academy
Orlando, FLEmergency Medical Technician -
Orlando Medical Institute
Orlando, FLBoat Captains License -
Adams Marine Seminars
Lakeland, FLSkills
- Sales leadership
- Customer relations
- Business operations
- Relationship building
- Verbal and written communication
- Project management
- Operations management
- Business management
- Business planning
- Staff hiring
- Business marketing
Certification
- CPR certified
- TWIC certified
- Licensed USCG Captain
Languages
English
Timeline
Owner
Native Fishing Charters & Airboat Tours LLC, Capt. Bobby Horn
10.2022 - Current
Salesforce Developer
American Seamless Gutters
01.2014 - 10.2022
Firefighter
Lake County Fire Rescue
03.2008 - 06.2017
Shipping and Receiving Clerk
Weston Bakeries
01.2005 - 12.2008
Manager
Horns Lawn Service
05.2002 - 12.2005
High School Diploma -
St. Cloud High School
State Certified Firefighter -
Central Florida Fire Academy
Emergency Medical Technician -
Orlando Medical Institute
Boat Captains License -
Adams Marine Seminars
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