Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bobby Howard

Lucedale,Mississippi

Summary

My professional career can be summarized in three words. Automobiles is my passion. I have rebuilt, repaired, diagnosed, and serviced them fo over 20 years. My goal has always been to provide excellent customer service and get the job done right the first time. I am a go getter, fast learner, and I am eager to develop my professional growth in this industry. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

Service Advisor

UJ Chevrolet
08.2019 - Current
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed estimates by costing materials, supplies, and labor.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition
  • Examined service history and provided initial inspection of vehicle to identify issues
  • Maintained high customer satisfaction standards to meet or exceed targets
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution

Service Advisor

Walt Massey Automotive
07.2018 - 08.2018
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed estimates by costing materials, supplies, and labor.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Documented problems and corrective actions to maintain records.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Maintained high customer satisfaction standards to meet or exceed targets
  • Examined service history and provided initial inspection of vehicle to identify issues
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution
  • Pleasantly greeted customers and asked open-ended questions to better determine needs
  • Developed estimates by costing materials, supplies, and labor
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making
  • Documented problems and corrective actions to maintain records
  • Followed up with customers to offer additional support and check resolution satisfaction

Education

GED

Technical - Automotive

NADC

Skills

  • Cost Estimation
  • Price Quoting
  • Customer Retention
  • Service Recommendations
  • Technical Support
  • Customer Service
  • Vehicle Assessment
  • Quality Control
  • Repairs Scheduling
  • Computer Skills
  • Documentation and Reporting
  • Service Estimates
  • Customer Relationship Management

Timeline

Service Advisor

UJ Chevrolet
08.2019 - Current

Service Advisor

Walt Massey Automotive
07.2018 - 08.2018

GED

Technical - Automotive

NADC
Bobby Howard