Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Bobby Liles

Lorena

Summary

Dynamic Account Specialist with a proven track record at Cohn & Gregory LLC, excelling in customer relationship development and problem-solving. Recognized for enhancing client satisfaction through effective communication and timely issue resolution. Skilled in account administration and team leadership, fostering a collaborative environment that drives superior service and loyalty.

Overview

14
14
years of professional experience

Work History

Account Specialist

Cohn & Gregory LLC
01.2022 - Current
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Completed routine and complex account updates to resolve problems.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
  • Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.

Bartender

Georges Bar and Grill
11.2018 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Team Lead

H-E-B Plus
05.2011 - 12.2018
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

Associate of Science - Health Education

McLennan Community College
Waco, TX
05-2015

Skills

  • Account administration
  • Customer relationship development
  • Document management
  • Microsoft office proficiency
  • Customer engagement
  • Point-of-sale system
  • Processing payments
  • Excellent communication
  • Decision-making
  • Stock management
  • Teamwork and collaboration
  • Problem-solving
  • Customer satisfaction
  • Team leadership

Timeline

Account Specialist

Cohn & Gregory LLC
01.2022 - Current

Bartender

Georges Bar and Grill
11.2018 - Current

Team Lead

H-E-B Plus
05.2011 - 12.2018

Associate of Science - Health Education

McLennan Community College

Similar Profiles

CREATE PROFILE
Bobby Liles