Bobby Lombardi
Jamestown,SC
Summary
Accomplished Regional Director at Classic Collision Center, adept in cost estimation and fostering vendor relationships, enhanced regional sales through strategic marketing and robust team leadership. Leveraged excellent communication to cultivate a culture of innovation, achieving significant operational efficiencies and customer satisfaction improvements.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Estimator
Joe Hudson Collision Center
09.2024 - Current
Regional Director
Classic Collision Center
09.2020 - 03.2024
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Produced Number reports per week to analyze job performance against team goals.
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Managed the integration of new acquisitions, ensuring a smooth transition and alignment with the overall strategic vision.
- Visited sites periodically to view service levels and adherence to global service standards.
- Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
- Established strong partnerships with industry stakeholders, enhancing the company''s reputation and creating mutually beneficial collaborations.
- Attended weekly meetings to discuss and optimize strategies.
- Implemented robust performance management systems to identify areas for improvement and support employee development.
- Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
- Participated in promotional opportunities and onboarding of new accounts.
- Improved customer satisfaction ratings by developing initiatives focused on enhancing service quality and responsiveness.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Increased regional sales by implementing targeted marketing strategies and fostering strong relationships with key clients.
- Developed and executed successful business plans, resulting in increased market share and profitability.
- Enhanced team productivity by fostering collaborative work environment and implementing agile methodologies.
- Conducted in-depth market analysis to identify emerging trends and capitalize on new business opportunities.
- Drove customer satisfaction scores up, utilizing detailed feedback mechanisms and prompt resolution strategies.
- Negotiated favorable terms with suppliers and service providers, enhancing product quality while maintaining cost-effectiveness.
- Boosted regional sales figures, executing targeted marketing campaigns tailored to diverse market segments.
- Cultivated culture of innovation, encouraging exploration and implementation of forward-thinking business practices.
- Optimized budget allocation, significantly reducing operational costs without compromising on service quality.
- Increased employee retention rates with implementation of structured career development and reward system.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Regional Manager
Fender Mender
09.2019 - 09.2020
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for Number locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Auto Body Shop Manager
Caliber Collision
05.2018 - 03.2019
- Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
- Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
- Implemented a comprehensive safety program to reduce workplace accidents and maintain compliance with industry regulations.
- Mentored junior technicians, providing guidance on best practices in auto body repair techniques.
Education
HS - Basic
Lyn Took High School
Lynbrook, NY06.1974
Skills
- Cost estimation
- Material takeoffs
- Estimate preparation
- Estimating software
- Vendor relationships
- Construction
- Written communication
- Excellent communication
- Organizational skills
- Team building
- Customer relationship management
- Decision-making
- Teamwork
- Reliability
- Budget planning
- Quality control analysis
Certification
Lean management training
5s
C1
Auditex
Mitchell
Reynolds
Nexsyis
Timeline
Estimator
Joe Hudson Collision Center
09.2024 - Current
Regional Director
Classic Collision Center
09.2020 - 03.2024
Regional Manager
Fender Mender
09.2019 - 09.2020
Auto Body Shop Manager
Caliber Collision
05.2018 - 03.2019
Lean management training
5s
C1
Auditex
Mitchell
Reynolds
Nexsyis
HS - Basic
Lyn Took High School
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