BOBBY LOPEZ
St Laredo,TX
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
13
13
years of professional experience
Work History
Store Manager
Torrid
10.2021 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store manager
Agaci
09.2018 - 10.2019
- Oversee activities directly related to making products or providing services
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Manage staff, preparing work schedules and assigning specific duties
- Plan store layouts or design displays
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Plan and direct activities such as sales promotions, coordinating with other department heads as required
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Store Manager
Rue21
02.2017 - 08.2018
- Resolve customer complaints regarding sales and service
- Oversee regional and local sales managers and their staffs
- Review operational records and reports to project sales and determine profitability
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
District Manager
Cricket Wireless
05.2015 - 10.2016
- Resolve customer complaints regarding sales and service
- Oversee regional and local sales managers and their staffs
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Determine price schedules and discount rates
- Review operational records and reports to project sales and determine profitability
- Prepare budgets and approve budget expenditures
- Monitor customer preferences to determine focus of sales efforts
- Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications
- Direct foreign sales and service outlets of an organization
- Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase
- Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs
- Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
Store Manger
Cricket Wireless
02.2014 - 05.2015
- Oversee regional and local sales managers and their staffs.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Sales lead
Sears
07.2013 - 01.2014
- Keep records of purchases, sales, and requisitions
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy
- Establish and implement policies, goals, objectives, and procedures for their department
- Review inventory and sales records to prepare reports for management and budget departments
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Plan budgets and authorize payments and merchandise returns
- Enforce safety, health, and security rules
- Assign employees to specific duties
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
Department supervisor
Toys R Us
01.2013 - 07.2013
Cash office
Toys R Us
03.2012 - 01.2013
Cashier
Toys R Us
10.2010 - 03.2012
Education
A.A - Mathematics
TEXAS A&M INTERNATIONALUNIVERSITY
Laredo, TXSkills
New Market Research
- End Cap Placement
- Employee Motivation
- Special Assignments
- Relationship building and management
- Maximizing profitability
- Mathematical aptitude
- Customer Response
Timeline
Store Manager
Torrid
10.2021 - Current
Store manager
Agaci
09.2018 - 10.2019
Store Manager
Rue21
02.2017 - 08.2018
District Manager
Cricket Wireless
05.2015 - 10.2016
Store Manger
Cricket Wireless
02.2014 - 05.2015
Sales lead
Sears
07.2013 - 01.2014
Department supervisor
Toys R Us
01.2013 - 07.2013
Cash office
Toys R Us
03.2012 - 01.2013
Cashier
Toys R Us
10.2010 - 03.2012
A.A - Mathematics
TEXAS A&M INTERNATIONALUNIVERSITY
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