Bobby Martin
Virginia Beach,VA
Summary
Sharps Technician with strong expertise in customer relationship management and conflict resolution. Demonstrated success in enhancing safety processes and operational efficiency in medical waste handling. Over 5 years of experience in retail, technology, and healthcare, consistently exceeding service goals and resolving complex issues. Recognized for exceptional communication skills and delivering outstanding customer experiences. Results-driven Sharps Technician with proven skills in hazardous material management and compliance. Expert in conflict resolution and enhancing waste disposal processes to ensure safety and efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sharps Technician
Curtis Bay Medical Waste Services
Norfolk, VA
03.2020 - Current
- Operated waste handling equipment to ensure safe collection of medical waste.
- Followed strict safety protocols to ensure compliance with regulations.
- Inspected waste materials for compliance with safety regulations.
- Coordinated team efforts to enhance waste disposal processes.
Apple Specialist
Apple Inc.
Virginia Beach, VA
07.2019 - 01.2020
- Delivered expert product knowledge in fast-paced retail environment to enhance customer decision-making.
- Assisted customers in troubleshooting and resolving technical issues with devices efficiently.
- Conducted device demonstrations to showcase features and benefits, driving sales conversions.
- Maintained clean and organized sales floor to promote positive customer experiences.
Customer Service Representative
Sutherland Global Solutions
Chesapeake, Virginia
02.2015 - 06.2016
- Escalated complex issues to appropriate departments for timely resolution.
- Documented customer interactions in internal systems for accurate record-keeping.
- Trained new team members on procedures and best practices to enhance operational efficiency.
- Assisted customers with account management and billing inquiries, ensuring satisfaction.
Education
Associate of Arts - Information Technology
Tidewater Community College
Norfolk, Virginia, VA10-2020
High School Diploma -
Bayside High School
Virginia Beach, VA06-2018
Skills
- Technical support and account management
- Customer relationship management
- Conflict resolution
- Compliance and process improvement
- Microsoft Office and Salesforce
- Upselling and cross-selling
- Organizational skills and multitasking
- Technical troubleshooting
- Hazardous material management
- Team coordination
Certification
- Apple Certified Support Professional
- Apple Certified IT Professional
- CPCT Certified Patient Care Technician certification
- Registered Behavior Technicians (RBTs)
- Certified Customer Experience Professional (CCEP)
- Customer Service Business Management Certification
References
References available upon request.
Timeline
Sharps Technician
Curtis Bay Medical Waste Services
03.2020 - Current
Apple Specialist
Apple Inc.
07.2019 - 01.2020
Customer Service Representative
Sutherland Global Solutions
02.2015 - 06.2016
Associate of Arts - Information Technology
Tidewater Community College
High School Diploma -
Bayside High School