Summary
Work History
Education
Skills
Timeline
Generic

Bobby Mathieu

Great Barrington,MA

Summary

Proven leader with a track record of enhancing customer satisfaction and boosting sales at Dollar General Market. Skilled in store operations and customer service management, demonstrating adaptability and a strong ability to multitask. Achieved significant improvements in workplace safety and loss prevention, fostering team growth and operational efficiency.

Work History

Key Carrier

Dollar General Market
  • Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
  • Boosted sales performance with consistent promotion of products and services to customers during transactions.
  • Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
  • Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
  • Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
  • Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
  • Actively participated in loss prevention efforts, identifying potential risks and implementing countermeasures to minimize shrinkage.
  • Fostered strong relationships with vendors, negotiating favorable terms that positively impacted the bottom line.
  • Reduced losses by vigilantly monitoring inventory levels, identifying discrepancies, and taking corrective actions as needed.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Team Member/ Assistant Manager

Tractor Supply Company
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Reduced wait times for customers by implementing more efficient checkout process.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Assisted in inventory management to prevent stock shortages and overages.
  • Fostered positive work environment, leading by example and offering support to team members as needed.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Created and managed project plans, timelines and budgets.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Team Member/ Shift Lead

Walgreen's Pharmacy
  • Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
  • Boosted sales performance with consistent promotion of products and services to customers during transactions.
  • Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
  • Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
  • Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
  • Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
  • Actively participated in loss prevention efforts, identifying potential risks and implementing countermeasures to minimize shrinkage.
  • Fostered strong relationships with vendors, negotiating favorable terms that positively impacted the bottom line.
  • Reduced losses by vigilantly monitoring inventory levels, identifying discrepancies, and taking corrective actions as needed.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Monument Mountain Regional High School
Great Barrington, MA
04.2007

Skills

  • Store operations
  • Employee scheduling
  • Store maintenance
  • Delegation
  • Customer service
  • Workplace safety
  • Cash handling
  • Customer service management
  • Cash handling accuracy
  • Task delegation
  • Loss prevention
  • Bank deposits
  • Opening and closing coordination
  • Drawer counting
  • Store recovery processes
  • Willingness to learn
  • Teamwork
  • Multitasking and prioritizing
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Customer satisfaction
  • Adaptability and flexibility
  • Inventory and stocking
  • Sales floor organization

Timeline

Key Carrier

Dollar General Market

Team Member/ Assistant Manager

Tractor Supply Company

Team Member/ Shift Lead

Walgreen's Pharmacy

Monument Mountain Regional High School
Bobby Mathieu