Bobby Matthews III
Durham,NC
Summary
Proven leader with extensive experience in staff management and problem-solving, honed as a Code Enforcement Supervisor at City of Durham/NIS. Skilled in fostering team collaboration and enhancing productivity through effective training and mentoring. Achieved significant improvements in customer satisfaction and operational efficiency, demonstrating a strong commitment to excellence and a results-driven approach. Hands-on Peer Support Specialist known for helping people in challenging situations and achieving recovery successes. Offering more than 2 years of sobriety and ready to help others reclaim lives through use of proper services.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Code Enforcement Supervisor
City of Durham/ NIS
10.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Code Enforcement Officer, Senior
City of Durham/NIS
05.2019 - 09.2022
- Improved community safety by conducting thorough inspections and identifying code violations in residential and commercial properties.
- Enforced compliance with city regulations and ordinances pertaining to land use, zoning, nuisance housing, building codes and health and safety.
- Facilitated positive relationships with community members by addressing concerns promptly and professionally, fostering trust in the code enforcement process.
- Leveraged strong negotiation skills to resolve disputes between neighbors regarding shared responsibility for maintaining properties in accordance with local codes.
- Assisted in updating local ordinances for greater clarity and alignment with state or federal standards, promoting easier understanding among residents.
- Supported legal proceedings by providing accurate documentation of violations and actions taken, contributing to successful case outcomes.
- Patrolled assigned area to identify and evaluate problems.
- Conducted various field investigations.
- Maintained up-to-date knowledge of relevant laws and regulations, enabling effective interpretation and enforcement of local codes.
- Achieved high levels of compliance through consistent follow-up on open cases and proactive communication with property owners.
- Collaborated with other city departments to address complex code violations, ensuring efficient resolution of issues.
- Conducted follow-up site visits to check compliance with corrective actions implemented to address violations.
Laborer
City of Durham/NIS
06.2018 - 05.2019
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Assist in the operations of the Impact Team, such as, operating the Knuckle Boom truck in the collection of illegal dumps of garbage around the city.
- Assisting in the enforcement of non-compliant properties.
- Assisting with neighborhood clean-ups
- Removing graffiti from different structures throughout the city.
- Returning misplaced shopping carts to the correct property.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Identified and reported hazards on job sites to prevent accidents and injuries.
- Bolstered team morale with a positive attitude and willingness to help others when needed.
- Used variety of hand and power tools to complete tasks.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Cleaned and maintained tools, equipment and worksites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Inspected tools and equipment to maintain safety and efficiency.
Team Leader
Custom Staffing Solutions/ Canyon Stone Co.
01.2018 - 04.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Concrete Laborer
R L Shaw Contractor
10.2015 - 01.2018
- Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Demolished and repaired old concrete surfaces.
- Set wood and other forming materials to prepare for concrete pours.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Participated in concrete pouring and finishing, expertly managing application of sealers and curing compounds.
- Operated heavy machinery such as mixers, pumps, and power tools to expedite the concrete pouring process.
- Completed various concrete finishing tasks including screeding, edging, and floating for high-quality results.
- Assisted with installation of steel and anchor bolts to reinforce concrete.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Contributed to a clean work environment by performing daily job site cleanup tasks, promoting overall safety standards.
- Enhanced project efficiency by assisting in the setup and dismantling of concrete forms and frameworks.
- Routinely lifted and moved items weighing up to 80 pounds.
Education
GED -
Kentucky Adult Education
Frankfort, KYSkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Peer Advocacy
- Mental health awareness
- Substance Abuse Knowledge
- Self-Care Techniques
- Wellness strategies
- Problem-solving skills
- Leadership skills
- Interpersonal abilities
- Problem-solving abilities
- Reliability
- Excellent Communication
- Team Collaboration
Certification
North Carolina Peer Support Specialist Certification: Cert. #2024-11819-01 EXP. 05/01/2026
Timeline
Code Enforcement Supervisor
City of Durham/ NIS
10.2022 - Current
Code Enforcement Officer, Senior
City of Durham/NIS
05.2019 - 09.2022
Laborer
City of Durham/NIS
06.2018 - 05.2019
Team Leader
Custom Staffing Solutions/ Canyon Stone Co.
01.2018 - 04.2018
Concrete Laborer
R L Shaw Contractor
10.2015 - 01.2018
GED -
Kentucky Adult Education
North Carolina Peer Support Specialist Certification: Cert. #2024-11819-01 EXP. 05/01/2026
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