Bobby Miller
Saint Petersburg
Summary
Results-driven Lawn Care Technician with a strong background in customer service and team leadership. Proven ability to enhance operational efficiency and foster client relationships, contributing to business growth and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Lawn Care Technician
Falcon Fly Mobile Detailing
Saint Petersbrug
10.2018 - Current
- Managed daily operations and staff scheduling for smooth business flow.
- Oversaw inventory management, ensuring optimal stock levels and product quality.
- Implemented cost-saving measures to improve overall business efficiency.
- Maintained financial records, tracking expenses and managing budgets effectively.
- Resolved customer inquiries and complaints to ensure satisfaction and retention.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Call Center Supervisor
AGR
Clearwater
08.2014 - 06.2017
- Supervised daily call center operations and ensured adherence to company policies.
- Monitored agent performance, providing targeted feedback to enhance skills and service quality.
- Trained and mentored new agents to enhance their call-handling skills.
- Collaborated with management to streamline call handling processes, improving overall team efficiency.
- Analyzed call data to identify trends, developing actionable plans to address issues and enhance service delivery.
Education
Certificate of Technical Studies - Waste Water Managment
Sacramento State
Sacramento, CA02-2009
GED -
Department of Corrections
04-2000
Skills
- Lawn maintenance
- Mowing techniques
- Trimming and weeding
- Planting techniques
- Lawn assessment
- Landscape equipment operation
- Commercial landscaping
- Inventory management
- Compliance oversight
- Eco-friendly practices
- Customer service
- Customer relationship management
- Team leadership
- Employee training
- Coaching skills
- Employee motivation
- Decision making
- Problem solving
- Time management
- Document management
- Communication skills
- Driver's license
- Process improvement
Languages
Spanish
Professional
Timeline
Lawn Care Technician
Falcon Fly Mobile Detailing
10.2018 - Current
Call Center Supervisor
AGR
08.2014 - 06.2017
Certificate of Technical Studies - Waste Water Managment
Sacramento State
GED -
Department of Corrections