Bobby Mitchell

Chicago

Summary

Dynamic professional with a proven track record at IUPAT/DC53, excelling in contractor relationship management and conflict resolution. Recognized for enhancing contractor satisfaction through innovative problem-solving and effective communication. Skilled in safety training and contract negotiation, consistently achieving performance goals while fostering strong partnerships.

Overview

years of professional experience

Work History

Hydro Rep / Business Associate

IUPAT /DC53

Charleston

08.2021 - Current

Promoted contractor satisfaction by resolving problems with knowledgeable and friendly service.
Collaborated with team members to achieve project objectives and meet deadlines.
Provided excellent service and attention to contractors when face-to-face or through phone conversations.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Completed day-to-day duties accurately and efficiently.
Exceeded contractor satisfaction by finding creative solutions to problems.
Participated in trade shows and conferences to represent the company, network, and generate leads.
Participated in regular team meetings to discuss performance, strategies, and goals.
Demonstrated exceptional service skills by going above and beyond to satisfy contractors on phone and in person.
Maintained positive working relationship with fellow staff and management.
Assessed company operations for compliance with safety standards.
Built relationships, earning contractor trust through listening.
Facilitated training sessions for new employees on company policies and procedures.
Escalated unresolved issues to appropriate departments for further investigation.
Consistently met daily performance goals set by management team members.
Organized contractor meetings to provide project updates.
Negotiated terms of contractor agreements.
Responded to contractor inquiries and complaints, providing timely and effective solutions to maintain high service standards.
Collaborated with colleagues in other departments to ensure that all contractor needs were met effectively.
Participated in training sessions designed to improve overall job performance.
Identified needs of contractors promptly and efficiently.
Implemented strategies to take advantage of new opportunities.
Established relationships with existing contractors to promote new product or service opportunities.
Resolved contractor complaints in a professional manner while remaining empathetic to their concerns.
Displayed strong telephone etiquette, effectively handling difficult calls.
Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from contractors.

Safety Officer

MPW Industrial Services

Bidwell

06.2019 - 08.2021

Facilitated hazard communication meetings between management personnel and front-line workers to discuss potential risks associated with particular tasks or processes.
Air monitored confined spaces to ensure workers safety.
Conducted safety meetings with workers.
Investigated reported and identified compliance issues against accepted standards.
Educated staff members on proper use of personal protective equipment.
Conducted safety inspections of job sites and equipment to identify potential hazards and recommended corrective action.
Inspected premises to identify safety issues and non-conformity.
Provided training on safe work practices, emergency procedures, hazardous materials handling and other topics related to occupational health and safety.
Maintained adequate supply of approved safety and PPE supplies for work force.
Conducted site inspections and audits, recording findings and recommending corrective actions on final reports.
Monitored employee performance to ensure compliance with safety regulations and company policies.
Issued clear warnings to violators, outlining infractions, penalties and remediation steps.
Conducted safety briefings to inform crews of safety hazards.
Performed regular air quality tests to ensure a safe environment for workers.
Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
Ensured all workers wore the proper PPE at all times.

Education

High School Diploma -

Ritchie County High School

Ritchie

05-1994

Skills

Safety training
Client relationship management
Communication skills
Conflict resolution
Territory management

Client relationship building
Problem solving
Contract negotiation
Time management

Timeline