Babak Morovati

• Managed day-to-day operations of valet parking services at assigned location.
• Oversaw a team of valet attendants, ensuring efficient and customer-focused service.
• Recruited, trained, and supervised a team of valet attendants, emphasizing professionalism and customer service.
• Conducted regular staff training sessions to ensure adherence to company standards and policies.
• Resolved customer concerns promptly, maintaining high levels of client satisfaction.
• Coordinated parking logistics for events, optimizing space and ensuring smooth traffic flow.
• Controlled operational costs through effective resource management and budget adherence.
• Fostered strong relationships with clients, addressing their needs and proactively identifying opportunities for improvement.
• Collaborated with event organizers and property managers to tailor services to specific requirements.
• Implemented and utilized parking management software for efficient tracking and reporting.
• Developed and communicated emergency response plans to handle unexpected situations, ensuring a quick and coordinated team response.

• Developed and delivered engaging sales presentations to convey product benefits which resulted in increased sales by 12% within six months.
• Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Built strong relationships with customers through positive attitude and attentive response.

During this time I have been applying and connecting with various companies and recruiting agencies to find the next best opportunity.

• Accelerated efficiency of operations by controlling budgets, overseeing customer relations, manage team schedules, and driving operational meetings.
• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
• Cultivated strong relationships with guests to increase overall experience, and satisfaction.
• Maximized productivity by 20%, and management systems by establishing specific goals and managing operations.

• Managed strong and motivated team of 45 employees.
• Hired and trained all new employees while also demonstrating best practice for servicing clients and guests through positive reinforcement, and couching.
• Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
• Collaborated with outside departments to coordinate solutions and retain guest satisfaction.

• Reduced customer issues by 7% with the introduction of surveys and questionnaires
• Handled guest complaints and offered complementary services to maintain high guest satisfaction rates.
• Increased customer service ratings through personable service.
• Offered appropriate reservation options based on expected attendees when coordinating events.
• Hired and trained new employees, demonstrating the best methods for serving clients and guests.

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Evaluated employee records and productivity and submitted evaluation reports.
• Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
• Implemented project management techniques to overcome obstacles and increase team productivity.

• Directed team of 60 personnel in busy business hotel with over 500+ rooms.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Improved process efficiency through effective inventory control in alignment with client standards
• Trained and mentored all new personnel to maximize quality of service and performance.
• Drove improvements to workflow and room turnover with hands-on, proactive management style.
• Placed orders for housekeeping supplies and guest toiletries.
• Worked with front desk to respond promptly to all guest requests.

• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
• Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Helped guests unload and load luggage.
• Delivered guest vehicles smoothly and met diverse needs of valet customers.