Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Bobby Nicholes

Capitol Heights,MD

Summary

Energetic and detail-oriented team player with strong organizational skills, capable of effectively managing multiple priorities Highly experienced in providing exceptional customer support and fostering positive customer relationships. 10 years of comprehensive expertise, consistently delivering outstanding service to ensure satisfaction and loyalty.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Toddler Teacher

Two Birds
03.2022 - Current
  • Guiding babies through education/development programs
  • Thinking on their feet and responding to each child’s needs efficiently
  • Displaying a patient and calm personality coupled with a loving approach to every child
  • Contributing positively to the behavior and social interaction of the children
  • Building secure relationships with the children
  • Working closely with the principal and department head to ensure that guidelines are adhered to Keeping a diary of the day’s events for parent perusal
  • Reporting accidents, illness, and unusual behavior of children to the principal, head of department, and parents
  • Ensuring close communication with parents throughout the day should the need arise.

Concierge

VMG Resources, LLC, Concierge
07.2022 - 08.2022
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

Paraprofessional

Imagine Hope Lamond public charter school
08.2020 - 06.2021
  • Maintain patient and supportive relationship with assigned students -Provide individual instructional and behavioral support for students with
  • Individualized Educational Plans (IEP) - Communicates the individual children's goals and progress to families and also ways in which the family can support the child at home.

Teacher Assistant

Imagine Hope Lamond public charter school
08.2018 - 06.2020
  • Responsible for teaching such classes and/or providing such services as shall be directed, expressed and unspecified as from time to time may be required -Assumes role of lead teacher when needed -Interacts with children and parents on any concerns or questions they may have regarding child's development or behavior.

Team Member

Busy Bees Play Center
12.2019 - 05.2020
  • Check that computers and systems are running correctly
  • Answer Phones
  • Handling payments
  • Check inventory spreadsheets
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Teacher Aide

Friendship children's center
11.2015 - 08.2018
  • Responsible for planning activities for children in designated areas -Instructs and supervises children in social and developmental activities, providing one-on-one attention when needed -Organizes the classroom and plans intellectual activities for children, per the lead teacher's requests -Interacts with children and parents on any concerns or questions they may have regarding child's development or behavior -Evaluates students' social development and physical well-being; recommends disciplinary action to be taken for repeated conduct violations -Assumes role of lead teacher when needed.

Education

High School Diploma -

Theodore Roosevelt
06.2014

Skills

  • Excellent customer service skills
  • Communicates ideas clearly and Effectively
  • Works well under pressure
  • Strong verbal and written communication skills
  • Detail-oriented; Quickly understands new concepts And ideas;
  • Able to meet tight deadlines while juggling multiple tasks;
  • Possesses the ability to work independently with minimal to no supervision required

Certification

  • 2024- CDA Certification
  • 2024-CPR & First Aid
  • 2023-Child Abuse and Neglect: Recognizing, Reporting and Responding for Educators.
  • 2023-Health Screening for Child Care

References

Okiemute pela

Phone Number (202) 615-7710     Charlotte Jackson 

                                                         Phone Number (202) 290-4620


Sheila Lewis

Phone Number (202) 200-5234       Justice Durham 

                                                         Phone Number (240) 374-3255

Timeline

Concierge

VMG Resources, LLC, Concierge
07.2022 - 08.2022

Toddler Teacher

Two Birds
03.2022 - Current

Paraprofessional

Imagine Hope Lamond public charter school
08.2020 - 06.2021

Team Member

Busy Bees Play Center
12.2019 - 05.2020

Teacher Assistant

Imagine Hope Lamond public charter school
08.2018 - 06.2020

Teacher Aide

Friendship children's center
11.2015 - 08.2018

High School Diploma -

Theodore Roosevelt

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Bobby Nicholes