Bobby Pangelinan

• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Assisted servers with specialty drinks orders by preparing on-demand items without delay.
• Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
• Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
• Supported event planning initiatives by coordinating with clients to accommodate special requests or customizations within budget constraints.
• Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Maintained a clean, safe, and inviting atmosphere through consistent enforcement of health and safety regulations.
• Facilitated ongoing communication between bar staff and restaurant kitchen team to ensure seamless service delivery during busy meal periods.
• Maximized profit margins by negotiating competitive pricing with suppliers and managing inventory levels.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Ensured compliance with all local licensing requirements related to alcohol sales/service as well as other pertinent laws regulations.
• Streamlined service workflows to reduce wait times by implementing efficient drink preparation techniques and optimizing bartender stations.
• Enhanced bar efficiency by streamlining inventory management and ordering processes.

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• Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
• Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
• Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
• Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
• Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
• Ensured adherence to health codes by routinely sanitizing workstations and dining areas throughout shifts.
• Processed customer payments to accurately record transactions.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Increased sales significantly by upselling higher-end products to customers.
• Participated in regular staff meetings to discuss ways of improving overall hotel services, fostering a culture of continuous improvement among colleagues.
• Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
• Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
• Acted as a liaison between guests and other hotel departments, facilitating communication to provide seamless customer experiences.
• Consistently met or exceeded performance targets, including sales goals and service times, contributing to the hotel''s overall success.
• Developed strong rapport with customers, leading to increased repeat business and personal recommendations.
• Assisted in training new waitstaff, sharing best practices to improve team performance and guest satisfaction levels.
• Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
• Worked closely with event planners to create customized dining options for special occasions, ensuring a memorable experience for all attendees.
• Contributed to the hotel''s reputation for excellent service by consistently receiving positive reviews from satisfied customers.
• Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
• Kept work environments, equipment and trays clean and sanitized for guests.
• Protected guests by following proper food handling procedures.
• Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
• Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
• Garnished completed orders and arranged foods to please customers.
• Restocked supplies to keep team efficient and ready for guests' orders.
• Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.