Bobby Pastrano
San Antonio
Summary
Knowledgeable with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
11
11
years of professional experience
Work History
Service Advisor
Gunn Honda
05.2021 - Current
- Handled telephone inquiries regarding appointments and work in process.
- Answered phone calls and responded to questions and concerns.
- Explained amount for expected services and provided detailed answers to customer questions.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Used knowledge of services to recommend additional products and offerings to customers.
- Recommended additional, useful services to customers to increase overall sales.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Researched coverages under warranties and determined requirements for coverage.
- Examined records and papers to verify warranty and service contract coverage.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Service Advisor
ANCIRA JEEP DODGE CRYSLER RAM
01.2015 - 03.2019
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Education
High School Diploma -
John F. Kennedy
San Antonio, TXSkills
- Customer Service
- Product Training
- Diagnostics and Repair
- Computer Skills
- Multitasking and organization
- Vehicle assessment
- Excellent communication
Timeline
Service Advisor
Gunn Honda
05.2021 - Current
Service Advisor
ANCIRA JEEP DODGE CRYSLER RAM
01.2015 - 03.2019
High School Diploma -
John F. Kennedy
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