Bobby Patten

• Performed troubleshooting on networking and connectivity issues to restore connections and network access.
• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
• Responded to or escalated tickets based on severity and internal policies governing responses.
• Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
• Documented repair processes and helped streamline procedures for future technical support actions.
• Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
• Resolved hardware issues including replacing parts as necessary.
• Installed and configured hardware, software, systems, networks, printers, and scanners.
• Performed system backups and restores as required.
• Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
• Maintained inventory records of IT equipment and supplies.

ACCOMPLISHMENTS & DUTIES

• Machining Accomplishments
• Established all aspects of a Machining Department
• Designated standards & layout of new machining facility
• Atmospheric control and ventilation
• Electric/Air requirements
• Foundation/slab support and isolation
• Facility layout with consideration of streamlined efficiency/lean manufacturing
• Initiation, research and purchasing of machinery and components
• Development of training and employee recruitment
• Creation and integration of project notes, tracking, recording
• Establishment of part number/date coding for batch tracking
• Developed protocols for: inspection, deburring, part handling, anodizing, post machining/inspection
• Digital integration of environment with live and interactive scheduling
• Developed and initiated Vendor audits to ensure quality control and liability
• Machining Duties
• Prep/order stock for projects, order confirmations, receiving and inspection
• Setup and operation of vertical and horizontal cnc milling machinery
• Part inspection with appropriate equipment including CMM’s and in-machine probing
• Minimize scrap by utilizing work offsets, cutter compensation, tool use recording, repetitive and accurate part loading and consistent inspection of tangible and at risk features
• Document each setup via project notes, including detailed information when available to reduce future setup investment time
• Deburr remaining features and adhere to print finish requirements ie. scotchbriting, sandblasting
• CNC Programming Accomplishments
• (software utilization MasterCam x2-X7)
• Programmed over 1800 parts for vertical milling practices
• Created 15,000 plus individual programs stemming from programmed parts
• Designed appropriate fixtures, jaws, and equipment for parts
• Maintain less than 5% program fault
• Maintain less than 0.1% scrap rate due to program fault
• Programmed approximately 20 parts for production horizontal milling practices
• Designed entire work holding tombstones and pallets for production
• Refined machine post and definition for all used machines
• CNC Programming Duties
• (software utilization MasterCam x2-X7)
• Analyze part print with CAD to determine appropriate and efficient approach
• Review with Engineering any unachievable features, results, missing callouts and additional notes not commonly associated
• Fully program new parts, including all operations
• Propagate tool lists, setup notes, view sheets and digitally relay all information required for ‘no contact’ ensuring absolute efficiency between programmer and machinist
• Integrate part number and batch code
• Previous run programs are reviewed and subjected to updating pending shop advancements
• All re-runs are updated with batch code
• (software utilization Zeiss Calypso 2015 CMM Software)
• Develop CNC CMM inspection programs facilitating to print GD&T
• Coordinate with machinist about inspection results and strategize approach for failed features
• Employee Management (3 employees)
• Facilitated employee hiring; cause, effect, justification
• Performed and documented employee performance
• Facilitated reviews primarily focusing on emphasizing goals and team building
• Managed project requirements in conjunction with employee vacation, holidays and emergency engineering reworks
• Maintained a perfect lead time record for 8 years
• Shop Management
• Development and procurement of cutting tools, tool holders, work holding/fixturing
• Inventory management and forecasting of consumables
• Initiating machine maintenance schedules and calibrations