Summary
Overview
Work History
Education
Skills
Timeline
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Bobby Payne

Lubbock

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

11
11
years of professional experience

Work History

Pharmacy Support Manager

United Supermarkets
06.2022 - 02.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and guests.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Account Manager

PharmcareUSA Of Lubbock
04.2021 - 06.2022
  • Acted as the liaison between the Director of Pharmacy and the Directors of Nursing and administrative staff of 18 long-term care facilities, mainly for customer service issues and requests and equipment repair orders (med carts, handheld scanners, etc.)
  • Served as the primary data entry technician when on-site; received and typed all prescription orders sent via fax, telephone, and software (PointClickCare) integrated with PharmcareUSA's prescription processing software
  • Resolved all third-party rejections, including initiating prior authorization requests manually via CoverMyMeds and maintaining contact with prescribers and staff at LTC facilities until determinations were obtained


Pharmacy Operations Manager

Walgreens
10.2012 - 02.2021
  • Worked in all roles of retail pharmacy workflow under the supervision of a licensed pharmacist: selling prescriptions to patients both face-to-face and via drive-through, data entry, solution of third-party rejections, MTM outreach, bottling medications and labeling bottles and unit-dose packages, and maintaining inventory
  • Wrote and published the schedules for a team of of approximately 10 pharmacy technicians
  • Interviewed and onboarded new hires
  • Wrote and provided annual performance reviews

Education

Associate of Science - Biology

Howard College
Big Spring, TX
05.2011

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Operations Management
  • Project Management
  • Staff Training and Development
  • Cross-Functional Teamwork
  • Schedule Preparation
  • Computer Skills
  • Task Delegation
  • Documentation And Reporting

Timeline

Pharmacy Support Manager

United Supermarkets
06.2022 - 02.2024

Account Manager

PharmcareUSA Of Lubbock
04.2021 - 06.2022

Pharmacy Operations Manager

Walgreens
10.2012 - 02.2021

Associate of Science - Biology

Howard College

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Bobby Payne