Critical-thinking Facilities Operations Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Results-driven professional who is articulate in communication and decisive in leadership. Looking to put knowledge and abilities to good use in a challenging position with room for growth focused on continuous optimization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Facility Manager
Republic Services
Charlotte, NC
12.2019 - Current
Coordinated and managed repair and maintenance work assignments by vendors performing building maintenance inside of Republic Services Charlotte CRC
Maintained and kept meticulous records on facility expenditures, gains and projections.
Assessed building design and accessibility to inform others of updates to existing infrastructure while maintaining ADA compliance.
Managed vendor contracts to include vendor selection, scheduling and contract negotiations
Managed vendor projects and installations from quoting phase to completion and implementation including vendor onboarding and training.
Coordinated all security activities including shift scheduling, access control, video surveillance, badge and key access programs
Wrote and managed vendor purchase orders and order change requests for all contracted services
Oversaw vendor payment process and Purchase Card reconciliation for site
Coordinated and managed MAC activities within facility
Coordinated special events and arranged for rental items such as chairs, tables, tents, etc
Assisted IT Engineer will all aspects of PC maintenance including setup, imaging, and troubleshooting for remote employees
Developed and managed daily technology equipment exchange program for local employees which included shipping of new equipment to remote employees
Managed site employee cell phone program
Managed all shipping and receiving for Charlotte CRC facility
Developed and implemented expanded cleaning program in response to Covid-19 pandemic
Served as active member of employee engagement committee.
Evaluated facility operations and personnel for safety and health regulations compliance.
Led facility management staff and consultants in producing business plans that focused on facility operations.
Conducted daily inspections of facility grounds, external structure, systems, and equipment.
Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
Maximized profitability through revenue development, cash control and expense reviews.
Maintained facility grounds, equipment and safety compliance.
Ordered, maintained and distributed supplies and inventory.
Prepared reports and schedules with accuracy.
Developed and oversaw budgets for facilities and worked within cost restraints.
Oversaw facility space leasing and kept peace among units.
Tracked and documented operational and financial records to perform monthly analysis of performance and costs.
Facility Manager
iQor Inc
Charlotte, NC
06.2016 - 12.2019
Evaluated facility operations and personnel for safety and health regulations compliance.
Conducted daily inspections of facility grounds, external structure, systems, and equipment.
Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
Maximized profitability through revenue development, cash control and expense reviews.
Tracked and documented operational and financial records to perform monthly analysis of performance and costs.
Maintained facility grounds, equipment and safety compliance.
Ordered, maintained and distributed supplies and inventory.
Prepared reports and schedules with accuracy.
Developed and oversaw budgets for facilities and worked within cost restraints.
Reviewed and oversaw construction and renovation projects.
Set and enforced departmental budgets, goals and deadlines.
Coordinated and managed repair and maintenance work assignments by vendors performing building maintenance, landscaping and janitorial work.
Managed annual RFP for security and janitorial contracts to include vendor selection, scheduling and contract negotiations.
Coordinated all security activities including shift scheduling, access control, video surveillance, badge and key access programs.
Wrote and managed vendor purchase orders and order change requests.
Coordinated and managed MAC activities within facility.
Coordinated special events and arranges for rental items such as chairs, tables, tents, etc.
Managed food service supplier for all employee break rooms.
Maintained daily and specialty janitorial schedule for general site cleaning, specialty floor care and ad hoc cleaning requests.
Maintained equipment and furniture inventory to include purchasing and tracking.
Managed employee locker program.
Coordinated fire life and safety maintenance with property manager and fire marshall.
Maintained warranty and service information for building equipment.
Managed vendor projects and installations from quoting phase to completion and implementation.
Completed all special project paperwork and acquires necessary permits and approvals.
Self-performed minor handyman tasks as needed.
Presented facilities report at monthly senior staff meeting.
Responded to after-hours emergency situations as needed.
Director of Facilities
Elementary and Middle School, Socrates Academy
Matthews, NC
08.2013 - 06.2016
Coordinated, oversaw and managed repair and maintenance work assignments by vendors that were performing building maintenance, landscaping and janitorial work.
Facilitated payment of vendor invoices.
Coordinated and managed MAC activities.
Coordinated special events and arranged for rental items such as chairs, tables, tents, etc.
Maintained equipment and furniture inventory.
Maintained warranty and service information for building equipment.
Managed vendor contracts to include vendor selection, scheduling and contract negotiations.
Completed all special project paperwork and acquired necessary approvals.
Developed and maintained positive relationships with teachers, staff, and parents.
Self-performed minor handyman tasks such as changing HVAC filters, changing bulbs and ballast, drywall repair, painting, and small plumbing repairs.
Presented facilities report at monthly Board of Directors meeting.
Supervised and trained custodial staff in cleaning and maintenance of facilities and premises.
Scheduled, directed and supervised external contractors in maintenance and upkeep of 4 buildings.
Maintained working knowledge of building security, HVAC, electrical and other systems vital to successful building operation.
Coordinated leasing, contracts with other companies and facility maintenance budgets to provide for seamless building operations.
Operated with multiple competing deadlines and interests, confidently managing variables simultaneously.
Coordinated employee onboarding for operational and support staff.
Cooperated with company leadership and collaborated on projects of mutual interest to multiple levels of organizational leadership.
Participated in strategic planning through evaluation of needs and support of steps necessary for completion.
Ordered, maintained and distributed supplies and inventory.
Maintained facility grounds, equipment and safety compliance.
Set and enforced departmental budgets, goals and deadlines.
Reviewed and oversaw construction and renovation projects.
Developed and oversaw budgets for facilities and worked within cost restraints.
Assisted with agricultural and landscaping designs and plans.
Teacher Assistant
Socrates Academy, Charter School
Matthews, NC
08.2005 - 08.2013
Socrates Academy is a North Carolina Public, Assisted teacher with executing daily classroom procedures
Ensured safety and security of students at all times
Provided clerical support for classroom and teaching staff
Maintained classroom records and grades
Conducted reading level assessments.
Education
High School Diploma -
Garinger High School
Charlotte, NC
05.2000
Skills
Microsoft Office (10 years)
Facilities Management (9 years)
Minor Maintenance (6 years)
Supervision Abilities
Operational Efficiency and Safety
Facility Safety Management
Service Contract Management
Service Planning
Cost-Reduction Methods
Scheduling and Planning
Supplier Contracts Management
Operations Oversight
Facility Operations
Vendor Performance Management
Space Management
Certification
Facility Management Project Management Vendor Management
Work Order Management