Bobby Reynolds
Jacksonville,FL
Summary
Experienced professional seeking a role to leverage qualifications and drive corporate profit. Passionate about personal growth and mentoring others.
Experienced food service professional skilled in sales and management, with a background in large corporations and small family-owned restaurants. Strong strategic analytic skills and a track record of maximizing profits. Proactive leader with exceptional managerial and motivational abilities, adept at sourcing and developing talent. Known for building strong teams and delivering outstanding results.
Overview
34
34
years of professional experience
Work History
Office Administrator
New Path Psychology
Jacksonville, Florida
06.2014 - Current
- Coordinated and managed daily administrative operations of the office.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Maintained customer confidence and protected operations by keeping information confidential.
- Automated office operations by managing client correspondence and data communications.
Owner/Operator
Mag’s Café
Jacksonville, Florida
10.2020 - 10.2023
- Developed business plan and budget to maximize profitability.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Created marketing strategies to drive revenue and increase brand visibility.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
District Dietary Manager
Healthcare Services Group
Jacksonville, Florida
11.2012 - 06.2014
- Assisted in developing and implementing nutritional care plans for patients.
- Managed dietetic staff to ensure compliance with state regulations.
- Provided nutrition education to patients, families, and staff members.
- Coordinated menus for special events in accordance with health department standards.
- Conducted kitchen inspections to ensure sanitation and safety procedures were followed.
- Oversaw the preparation of meals according to established recipes, portion control guidelines and standard operating procedures.
- Developed policies and procedures related to patient meal services operations.
- Adhered to all local, state, federal regulations pertaining to dietary management practices.
- Analyzed menus for cost effectiveness while maintaining balanced nutrition standards.
- Provided training sessions for new employees on proper food handling techniques.
- Investigated complaints from patients regarding their dining experience or nutritional needs.
- Worked with dietitians to set menus meeting overall patient needs, as well as implement specific dietary plans for individual patients.
Middle School Mathematics Teacher and Mathematics Department Lead
Charter School USA
Jacksonville, Florida
04.2011 - 06.2012
- Company Overview: Duval Charter School of Arlington
- Middle School Liaison to the Dean of Students.
- New American Hero Award Recipient, for teaching excellence.
- Developed and implemented differentiated instruction strategies to meet the needs of a diverse student population.
- Organized and administered assessments to measure student progress in mathematics skills.
- Utilized various teaching methods, such as discussion, demonstration, projects, games, and cooperative learning activities.
- Conducted small group instructional sessions for remediation or enrichment purposes.
- Taught various kinds of math at standard, remedial and advanced levels.
District Sales Manager
Sysco Foodservice of Jacksonville
Jacksonville, Florida
03.2001 - 06.2010
- Responsible for $12 million annual territory, supervising seven Marketing Associates.
- District training leader conducted workshops, employee training, and mentoring.
- Developed and implemented strategies to increase market share and profitability of the district.
- Managed a team of sales representatives and provided training, coaching and mentoring to ensure optimal performance.
- Analyzed sales data and identified trends in order to develop targeted sales plans for assigned territory.
- Prepared weekly reports on sales activity, successes and areas needing improvement.
- Conducted regular meetings with sales staff to review progress against goals.
- Negotiated contracts with customers to maximize profits while meeting customer needs.
- Participated in trade shows and other promotional events as required by company policy.
- Maintained relationships with key accounts within the district in order to facilitate repeat business opportunities.
- Attended weekly regional manager meetings to report on progress against targets set by corporate headquarters.
- Assessed employee performance through regular reviews and documented any areas needing improvement or development.
- Set clear objectives and helped team members develop plans to achieve quotas.
- Identified potential new markets and customers that could be tapped into for increased revenue growth.
- Led, coached and developed employees to achieve sales goals.
Area Sales Manager
Pitney Bowes Office Systems
Jacksonville, Florida
04.2000 - 02.2001
- Planned, developed and implemented sales strategies in an assigned region.
- Analyzed sales data to determine areas of improvement for the organization.
- Managed a team of sales representatives in order to achieve maximum results.
- Identified new business opportunities within the region through networking activities.
- Maintained relationships with existing clients to ensure their satisfaction with products and services offered.
General Manager
Applebee’s Neighborhood Bar & Grill
St. Marys, Georgia
03.1999 - 03.2000
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Supervised employees through planning, assignments, and direction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
General Manager
Longhorn Steakhouse
Jacksonville, Florida
03.1994 - 02.1999
- "Passion Pro General Manager of the Year" for 1997
- Chosen as one of three test stores for new products and ideas.
- Management training store for the southern region.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments, and direction.
- Tracked monthly sales to generate reports for business development planning.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant General Manager
L&N Seafood
Nashville, Tenn
05.1990 - 02.1994
- Risk Manager for the Mid-Western Region
- Ensured that customer service standards were met or exceeded at all times.
- Managed daily operations of the store, including scheduling and supervising staff.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Participated in recruitment, interviewing, and hiring processes to build a strong team.
- Coordinated with the General Manager to develop and implement strategic plans.
- Conducted regular staff meetings to communicate goals, updates, and receive feedback.
Education
B.S. - Management
University of Phoenix
09.2010
Hospitality Management
Western Kentucky University
01.1992
High School Diploma -
Scottsburg High School
Scottsburg, Indiana05.1988
Skills
- Training and development skill
- Customer Relationship Management
- Operational Leadership
- Time Management Skills
- Collaborative Team Management
- Operations Management Experience
- Strategic Business Development
Personal Bio
I am a food service professional with extensive experience in both sales and management, including operations/management within large corporations and operations of a small, family-owned restaurant. I have excellent strategic analytic skills and proven success developing and maximizing profits. I am a proactive leader with extensive managerial and motivational skills, adept at sourcing and developing new talent. My track record building strong teams and producing great results is outstanding.
Timeline
Owner/Operator
Mag’s Café
10.2020 - 10.2023
Office Administrator
New Path Psychology
06.2014 - Current
District Dietary Manager
Healthcare Services Group
11.2012 - 06.2014
Middle School Mathematics Teacher and Mathematics Department Lead
Charter School USA
04.2011 - 06.2012
District Sales Manager
Sysco Foodservice of Jacksonville
03.2001 - 06.2010
Area Sales Manager
Pitney Bowes Office Systems
04.2000 - 02.2001
General Manager
Applebee’s Neighborhood Bar & Grill
03.1999 - 03.2000
General Manager
Longhorn Steakhouse
03.1994 - 02.1999
Assistant General Manager
L&N Seafood
05.1990 - 02.1994
B.S. - Management
University of Phoenix
Hospitality Management
Western Kentucky University
High School Diploma -
Scottsburg High School
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