Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Bobby Rivera

Tampa,FL

Summary

Operations professional with solid background in streamlining processes and enhancing operational efficiency. Known for effective team collaboration and achieving results in dynamic environments. Skilled in process optimization and problem-solving, with reliable and adaptable approach to changing needs.

Overview

22
22
years of professional experience

Work History

Senior Client Operations Specialist

Insight Enterprise
01.2020 - Current
  • As a Senior Client Operations Specialist, I deliver exceptional customer service and manage sales processes for assigned Account Executives (AEs).
  • My responsibilities include quoting, ordering, account management, mailbox and call management, part requests, order fulfillment, report generation, and collections. I also handle pre-sales functions such as account pre-qualification, product pricing, research, and configuration.
  • Committed to fostering positive client relationships and driving operational efficiency, I collaborate with AEs to achieve business objectives and enhance customer satisfaction, consistently meeting and exceeding expectations through a proactive and detail-oriented approach.

Client Operations Specialist

Insight Enterprise
01.2015 - 01.2020
  • Dedicated and detail-oriented professional with extensive experience in customer service and sales processing. Proficient in assisting Account Executives with quoting, ordering, and account management to ensure seamless operations. Skilled in providing accurate product information and collaborating with vendors to secure special pricing.
  • Demonstrated expertise in mailbox and call management, efficiently handling inquiries and requests. Adept at managing part requests, product pricing, and generating comprehensive reports to support decision-making. Committed to delivering exceptional order fulfillment and enhancing customer satisfaction through effective communication and problem-solving skills.
  • A proactive team player with a strong focus on achieving business objectives and fostering positive relationships with clients and colleagues alike.

Quality Analyst

Zero Variance
01.2012 - 08.2015
  • Quality Analyst, made evaluations of customer calls, solved pricing issues, help solve technical support problems as well as provide daily reports of evaluations.

Administrative Assistant

Asesoría y Desarrollo de Sistemas
01.2003 - 01.2011
  • Administrative Assistant, implementing cost reductions, revising operating procedures, resolving administrative problems by analyzing data and identifying solutions as well as assisting technical support.

Education

GED -

El Buen Pastor Episcopal HighSchool
Honduras
06.2003

Private University of San Pedro Sula

Skills

  • Teamwork and collaboration
  • Customer relationship management
  • Problem-solving
  • Experience in leadership
  • Analytical & Creative thinking
  • Project management
  • Supply chain management
  • Team leadership
  • Interpersonal skills
  • Sales strategies
  • Customer service
  • Teamwork

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

Fluent in Spanish and English, Written and Verbal

Timeline

Senior Client Operations Specialist

Insight Enterprise
01.2020 - Current

Client Operations Specialist

Insight Enterprise
01.2015 - 01.2020

Quality Analyst

Zero Variance
01.2012 - 08.2015

Administrative Assistant

Asesoría y Desarrollo de Sistemas
01.2003 - 01.2011

GED -

El Buen Pastor Episcopal HighSchool

Private University of San Pedro Sula

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