Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Bobby rodriguez

Garland

Summary

Dynamic professional with a proven track record at Walmart, excelling in customer service and engagement. Recognized for streamlining processes and enhancing team efficiency. Skilled in training new hires and fostering strong relationships, ensuring a positive work environment. Committed to maintaining high standards of workplace safety and operational excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

OGP Associate

Walmart
10.2024 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.

2nd Shift Manger

Ractrac
10.2023 - 10.2024
  • Improved team efficiency by implementing effective scheduling and task delegation.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Streamlined operations by identifying areas for improvement and implementing necessary changes.
  • Conducted thorough quality checks on finished products before shipping them out to customers or clients.
  • Resolved conflicts among staff members diplomatically, fostering a positive work environment.
  • Maintained a safe and organized work environment by enforcing safety protocols and workplace standards.
  • Optimized workflows by introducing automation where appropriate, reducing manual labor requirements.
  • Reduced employee turnover with attentive management, clear expectations, and open communication.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.

Assistant Manger

Braums Ice Cream And Dairy
07.2021 - 10.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
01-2026

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Customer interaction
  • Workplace safety
  • Cash handling
  • Customer engagement
  • Flexible schedule
  • Oral communication
  • New hire training
  • Management support

Certification

SERVSAFE

FOODHANDLERS

TABC LICENSE

Languages

English
Native or Bilingual

Timeline

OGP Associate

Walmart
10.2024 - Current

2nd Shift Manger

Ractrac
10.2023 - 10.2024

Assistant Manger

Braums Ice Cream And Dairy
07.2021 - 10.2023

High School Diploma -

Penn Foster Career School

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