Bobby Rogers

Applied administrative knowledge and courtesy to explain procedures and services regarding billing, technical support, and retaining tenured customers with offers for those who qualify &/or are eligible.

• Schedule appointments.
• Take payments over the phone.
• Negotiating the sale of conversion upgrade alarm systems with written contracts for residential and small business clients.
• Negotiating verbal contracts for residential and small business clients.

• Leadership
• CE4, CUST EXP Professional - Tier II Tech Support
• CE3, CUST EXP, Sales
• Leadership
• Manage a team 10-12 call center agents, approve payroll, schedule coaching(s), schedule meetings, and huddles
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Take escalation calls and perform outbound calls to detractors to collect feedback
• Participate in conference calls with division leaders going over new initiatives or rollout of new products, services, or programs.

• Examined, selected and purchased merchandise consistent with quality and safety specifications.
• Buy used products from major retail stores & distributors and sell them to our store members.
• Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
• Developed and improved account relationships.
• I was trusted with credit card credentials and make purchases with the approval of the owner.

• Receiving Clerk / Customer Service / Receptionist / Sales Broker / Purchasing Agent /, Sales MGR
• Sales MGR: De-escalate online orders or in-store customer complaints
• Operations MGR: Responsible for making sure PC service repair parts returns and merchandise returns were being handled in a timely fashion and on par with expectation that the business set for the customer
• Additional duties included RMA management per in-house restock fees &/or return to vendor by which all documentation was to be turned into Accounts Payable
• Sales & Customer Service: Provide excellent customer service and accommodate the customer’s needs albeit customer service, sales, products & services support, &/or directions to facility for future pc repair needs
• Additional duties included providing general
• PC support for products & services; Provide tracking &/or ETA for purchased merchandise; Provide support on estimated time of completion for repairs &/or
• ETA on replacement parts associated with Service Work Order.