BOBBY ROTH
Okinawa City,Okinawa
Summary
Customer-focused technical support professional with experience in networking, troubleshooting, and end-user assistance. Having lived and worked in Okinawa, I value teamwork, professionalism, and building strong relationships within the community. CompTIA Network+ certified and eager to contribute my technical skills and customer service experience to an organization that values collaboration and continuous improvement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Support Technician
ATCC
07.2025 - 04.2026
- Responded to and resolved technical support tickets involving network connectivity, hardware, and user issues across multiple locations.
- Communicated with users to diagnose technical problems, troubleshoot issues, and provide timely solutions and technical guidance.
- Documented troubleshooting steps, followed up on service tickets, and kept users informed of issue status and resolutions.
- Escalated complex network and infrastructure issues to senior technicians when necessary.
- Delivered professional, customer-focused technical support while managing multiple support requests in a fast-paced environment.
- Configured and supported network services, including VLANs, DHCP, NAT, and IP addressing, in production environments.
- Performed switch configuration using AlliedWare Plus CLI for port assignments and VLAN implementation.
- Used diagnostic tools such as Ping, Traceroute, and Wireshark to identify and resolve network connectivity issues.
- Installed, maintained, and troubleshot network equipment, including switches, PoE access points, cabling, and related hardware.
- Analyzed logs, ARP traffic, and broadcast traffic to diagnose network performance and connectivity issues.
- Assisted users with network setup, connectivity troubleshooting, and general IT support.
Store Associate
Happy Bowls
05.2025 - 07.2025
- Delivered fast, friendly customer service in a high-volume smoothie and bowl café serving 15–30 customers per day
- Accurately took 10–20 orders per shift, processed payments, and ensured customer satisfaction
- Prepared acai bowls, smoothies, and other menu items to brand standards
- Maintained cleanliness and organization of the counter, prep area, and dining space
- Restocked ingredients and supplies efficiently during peak hours
- Communicated effectively with team members to keep workflow smooth
- Handled customer complaints and special requests professionally
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of store displays to promote product visibility.
- Operated point-of-sale system accurately, processing transactions efficiently.
- Collaborated with team members to restock inventory and ensure product availability.
- Monitored stock levels and reported discrepancies to management for timely replenishment.
Shift Lead
HiBlend Health Bar and Cafe
03.2023 - 10.2024
- Provided friendly and efficient customer service, resolving product or pricing questions.
- Trained and supervised staff to maintain operational flow and meet customer satisfaction goals.
- Maintained inventory levels by restocking and reporting low-stock items to management.
- Ensured food safety and cleanliness per company policy, contributing to repeat customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Bachelor of Science - Computer Science
University of Hawaii At Manoa
Honolulu, HI01-2024
Skills
- CRM experience
- Remote support
- Call center experience
- Customer empathy
Accomplishments
- Fall 2024 Manoa Dean's List
- Fall 2021 Manoa Dean's List
Certification
- CompTIA Network+
- 03/2026
Interests
Networking and IT skill development, Gaming, Japanese and Culture, Web Development, Personal Development
Languages
English
Native or Bilingual
Japanese
Limited Working
Timeline
Customer Support Technician
ATCC
07.2025 - 04.2026
Store Associate
Happy Bowls
05.2025 - 07.2025
Shift Lead
HiBlend Health Bar and Cafe
03.2023 - 10.2024
Bachelor of Science - Computer Science
University of Hawaii At Manoa