Robert Rowden
Mountain Home
Summary
Dynamic Mechanic Shop Foreman at American Truck Repair with expertise in diesel engines and fleet management. Proven track record in enhancing customer satisfaction and team performance through effective training and mentoring. Skilled in schematic interpretation and committed to safety compliance, driving operational excellence and quality improvements.
Overview
10
10
years of professional experience
Work History
Mechanic Shop Foreman
American Truck Repair
06.2018 - Current
- Managed materials inside shop and at job locations.
- Used hand and power tools, equipment, and instruments accurately.
- Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, schedules and evaluations.
- Directed daily operations of team of [Number] technicians and shop professionals.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Monitored product quality and communicated necessary improvements to site superintendent.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Created and maintained daily and weekly reports for upper management.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Organized ongoing maintenance schedules to boost system performance.
- Utilized proper tools and materials to adhere to safety guidelines.
- Contributed to development, implementation, and execution of maintenance programs.
Service Technician
Advanced Detection System Inc.
04.2015 - 06.2018
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to predetermined checklist and noted issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Education
High School Diploma -
Mountain Home High School
Mountain Home, AR05-2002
Skills
- Pneumatic systems
- Electrical systems
- Fabrication techniques
- Hydraulic systems
- Software updates
- Steering systems
- Diesel engines
- Environmental awareness
- Budgeting and cost control
- Emissions testing
- Heavy equipment
- Fleet management
- Vehicle inspections
- Engine repair
- Suspension systems
- Schematic interpretation
- Brake systems
- Fuel systems
Timeline
Mechanic Shop Foreman
American Truck Repair
06.2018 - Current
Service Technician
Advanced Detection System Inc.
04.2015 - 06.2018
High School Diploma -
Mountain Home High School
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