Bobby Ruddick
Thompson's Station,TN
Summary
Dynamic Service Manager with a proven track record at Comfort Engineered Systems Inc., excelling in team leadership and problem-solving. Enhanced customer satisfaction through strategic process improvements and effective training programs, achieving significant service quality advancements. Skilled in KPI monitoring and fostering a positive work environment, driving operational excellence and client loyalty.
Overview
19
19
years of professional experience
Work History
Service Manager
Comfort Engineered Systems Inc.
01.2020 - Current
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians and office staff, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by reviewing cost of services and products.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Developed comprehensive training program for new hires, ensuring high level of competence and adherence to company standards.
- Spearheaded digital transformation initiative, introducing new software tools to improve service scheduling and customer communication.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed senior-level personnel working in marketing and sales capacities.
Yard Master
CSX Railroad
08.2010 - 01.2020
- Boosted employee morale by fostering a positive work environment and recognizing outstanding performance.
- Conducted thorough investigations into accidents or incidents, implementing corrective actions as necessary.
- Analyzed performance data to identify areas for improvement and develop targeted action plans.
- Reduced train dwell time by optimizing yard layouts and streamlining switching procedures.
- Mentored junior team members to support their career development while reinforcing essential job skills.
- Enhanced yard efficiency by implementing strategic scheduling and resource allocation.
- Coordinated cross-departmental teams to ensure successful completion of complex rail operations.
- Signaled to engineers regarding train stopping, starting, directional switches or emergencies.
- Received information regarding train or rail problems from dispatchers or from electronic monitoring devices.
- Inspected locomotives and rail cars for necessary maintenance before, during and after long routes and for regular maintenance requirements.
- Conferred with engineers regarding train routes, timetables and cargoes and discussed alternative routes in response to rail defects or obstructions.
- Kept records of contents and destination of each train car and made arrangements to add or remove cars at proper points on routes.
Service Manager
Thompson Machinery
10.2006 - 08.2010
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Implemented customer feedback system to gather insights and identify areas for service improvement.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Nashville Auto Diesel College
Nashville, TN01-2006
Ezell-Harding
Nashville, TN05-2005
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Critical thinking
- Reliable and responsible
- Goal oriented
- KPI monitoring
- Workplace safety
- Analytical thinking
- Forecasting
- Service quality management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved office collaboration by introducing P3 for mutli-management tasks.
- Supervised team of 15 staff members.
- Led the initiative to digitize company records, resulting in a reduction in retrieval time, customer portal, and enhanced data security.
Timeline
Service Manager
Comfort Engineered Systems Inc.
01.2020 - Current
Yard Master
CSX Railroad
08.2010 - 01.2020
Service Manager
Thompson Machinery
10.2006 - 08.2010
Nashville Auto Diesel College
Ezell-Harding
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