Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bobby Salcido

Killeen,Tex

Summary

Desire a position. Providing banking services that optimize

productivity and increase finances for the bank

Overview

28
28
years of professional experience

Work History

Univesal Banker

Horizon Bank
04.2021 - 07.2024
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
  • Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
  • Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
  • Balanced teller drawers and ATM cash.
  • Educated customers on online banking and mobile banking applications.
  • Performed account maintenance by closing out accounts and changing customer addresses.

Sales and Service Associate II /Client Experience Manager

BBVA Compass Bank
11.2014 - 03.2020
  • Responded to customer calls and emails to answer questions about products and services.
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Managed client accounts by updating information and processing transactions accurately.
  • Identified opportunities for upselling products and services to meet sales goals consistently.
  • Coordinated with internal departments to ensure seamless support for clients'' needs across various channels.
  • Provided comprehensive training to new associates, improving their skillset and productivity levels quickly.
  • Answered approximately [Number] calls and emails per day to resolve questions and problems.
  • Trained and taught [Number] new employees in [Year].
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.

Vault Teller / Sales and Service Associate

JPMorgan Chase
10.1996 - 04.2014
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Properly processed deposits, withdrawals and payments for customers daily.
  • Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
  • Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open communication channels.
  • Assisted in training new tellers for seamless integration into the team, boosting overall productivity.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
  • Maintained, organized and stocked teller window areas.
  • Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
  • Streamlined end-of-day closing procedures through efficient organization of vault contents, reducing time spent on daily tasks.
  • Minimized risk exposure through strict adherence to compliance standards, ensuring full regulatory compliance at all times.
  • Received loan and utility payments, sending funds to correct destinations.
  • Executed wire transfers, stop payments and account transfers.
  • Maintained friendly and professional customer interactions.
  • Cross-sold credit cards, loans and other bank products.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Developed strong relationships with clients through consistent communication and excellent service delivery.

Education

High School Diploma -

Killeen High School
Killeen, TX
05.1982

Skills

Branch operations

Cash handling proficiency

Electronic Funds Transfer

Customer Needs Assessment

Payment Processing

Teller experience

Customer Service

Account openings

Cash Handling

Products and Services Knowledge

Customer Service-Oriented

New Account Setup

Developing customer relationships

Team Collaboration

Cross-selling expertise

Check Cashing and Withdrawals

Money Handling

ATM balancing

Timeline

Univesal Banker

Horizon Bank
04.2021 - 07.2024

Sales and Service Associate II /Client Experience Manager

BBVA Compass Bank
11.2014 - 03.2020

Vault Teller / Sales and Service Associate

JPMorgan Chase
10.1996 - 04.2014

High School Diploma -

Killeen High School

Similar Profiles

CREATE PROFILE
Bobby Salcido