Summary
Overview
Work History
Education
Skills
Certification
Relevant Skills
Clearance Level
Timeline
Generic

Bobby Simmons Jr

Alexandria,VA

Summary

Client-focused IT Professional with 5 years of experience in technical support and system administration. Skilled in CompTIA A+, Network+, and Security+. Proficient in configuring computers, servers, and peripheral devices to meet company and security requirements. A motivated team player with exceptional attention to detail, dedicated to resolving issues and ensuring customer satisfaction. Known for effective communication skills, actively listening and disseminating necessary information. Capable of working with diverse clients, staff, and leadership to achieve individual, team, and mission success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Help Desk Technician

Cayuse Technologies
09.2022 - Current
  • Delivered comprehensive onsite and remote technical support, proficiently diagnosing and resolving hardware, software, and network issues through ServiceNow ticketing system.
  • Proactively escalated complex issues, providing meticulous documentation to Tier 1-3 support for streamlined resolution.
  • Assisted with system administration tasks through Active Directory and ESD (Enterprise Services Dashboard), including user account management, group policy configuration, and software installations/updates.
  • Created and maintained technical documentation (knowledge base articles, FAQs) to empower end-users and reduce reliance on escalated support.
  • Reimaged HP and Dell desktops/laptops as well as adding said devices to DRA (Directory and Resource Administrator)


IT Asset Management Representative

Cayuse Technologies
09.2021 - 09.2022
  • Optimized asset utilization to ensure efficiency and alignment with operational goals.
  • Executed asset maintenance and upgrade initiatives to maximize lifespan and performance.
  • Managed asset disposal through DRMO (Defense Reutilization and Marketing Offices) in accordance with company policy and regulatory requirements.
  • Implemented cost-saving measures by streamlining asset procurement and extending asset lifecycles.
  • Managed asset inventory through DPAS (Defense Priorities and Allocations System)


Intake Technician

TechArk Solutions
05.2019 - 01.2020
  • Exhibited strong multitasking capabilities while managing multiple responsibilities simultaneously within a high-pressure environment.
  • Contributed to a positive customer experience by providing empathetic support during the intake process.
  • Assigned tickets via Remedy to technicians based on skill set and project role.
  • Granted door and facility access to customers.


Education

High School Diploma -

Colonial Forge High School
Stafford, VA
06-2018

Bachelor of Science - Business Finance

Norfolk State University
Norfolk, VA
12-2025

Skills

  • Network support (SIPR and NIPR)
  • Technical support (On-site/remote)
  • Reimaging (Windows and Apple)
  • Software updates & installation
  • Hardware/Software Troubleshooting
  • Ticket management (ServiceNow and Remedy)
  • Account management (Active Directory)
  • System administration (Linux)
  • Server maintenance
  • Patch management
  • Asset Management (DPAS)
  • Superb customer service and team player

Certification

  • CompTIA Security+ - Computing Technology Industry Association.


  • Cisco Certified Network Associate (CCNA) - Cisco Systems.

Relevant Skills

  • Practiced troubleshooter with excellent diagnostics and repair abilities.
  • Boost system performance by thoroughly evaluating and correcting different hardware and software issues.
  • Knowledge of network administration, backup, security management, email systems and applications support.
  • Experienced in managing permissions, filters, and file sharing. Demonstrated expertise in Windows, utilizing Active Directory and administrative tools to effectively manage User Security Groups, Privileges, and Accounts.

Clearance Level

Secret

Timeline

Senior Help Desk Technician

Cayuse Technologies
09.2022 - Current

IT Asset Management Representative

Cayuse Technologies
09.2021 - 09.2022

Intake Technician

TechArk Solutions
05.2019 - 01.2020

High School Diploma -

Colonial Forge High School

Bachelor of Science - Business Finance

Norfolk State University
Bobby Simmons Jr