Bobby Simox
Chapel Hill,NC
Summary
Incredibly kind, hardworking, and driven bartender/server with 10+ years' experience in food service and 6+ years in full-service dining. Helped numerous restaurants by boosting online reviews/corporate scores by approximately 20%. Very gifted at turning abstract ideas into tangible concepts by leveraging and applying creativity, technical skills, and an unmatched work ethic to any challenges faced. Designed and enacted multiple menu programs/initiatives/specials for holidays and special occasions that boosted sales on those given days by 18-25%. Acutely adaptable and highly malleable when it comes to a new food and beverage menu and very knowledgeable of local alcohol laws and ABC regulations.
Overview
5
5
years of professional experience
Work History
Bartender/Server/Trainer
Spotted Dog Karmic Eats LLC
06.2021 - Current
- Exhibit exemplary service skills while answering questions regarding food allergies/dietary restrictions; Alpha gal, celiac, lactose intolerance, to name a few.
- Maintain a positive & upbeat work environment through affirming and uplifting coaching tactics.
- Trained/Coached approximately 8-12 new staff on service etiquette/protocols and follow up to ensure information has been retained.
- Ensure guest satisfaction through regular polling and inquiries about food, environment, and overall appeal of the restaurant.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
Bartender/Manager
The Station
08.2021 - 04.2022
- Increased overall revenue with creative drink promotions and themed events.
- Worked solo high volume shifts with sales between $2000-$4000
- Streamlined bar operations for increased efficiency by implementing new inventory management systems.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
Server
Texas Roadhouse
03.2021 - 07.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bartender
Chilis Resturant
08.2018 - 12.2020
- Learned the ins and outs of service
- Shadowed some of the strongest high-volume bartenders in the business; learning how to manage the multiple stresses at once
- Maintained a positive attitude and ensured every guest was satisfied; at times managing upwards of 40 guests at one time.
Education
Bachelor's of Fine Arts - Musical Theatre, Psychology Minor
William Peace Universitgy
Raleigh, NC05.2017
Skills
- Menu Memorization
- Service-Oriented Mindset
- Suggestive Selling
- Health Codes Compliance
- Liquor, Beer, and Wine Knowledge
- Creative Mixology
- Clear and Effective Communication
- Previously SERVSAFE Certified
Timeline
Bartender/Manager
The Station
08.2021 - 04.2022
Bartender/Server/Trainer
Spotted Dog Karmic Eats LLC
06.2021 - Current
Server
Texas Roadhouse
03.2021 - 07.2021
Bartender
Chilis Resturant
08.2018 - 12.2020
Bachelor's of Fine Arts - Musical Theatre, Psychology Minor
William Peace Universitgy
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