Bobby Smock
Cape Coral,FL
Summary
Front Desk Agent with extensive experience at Holiday Inn, specializing in guest registration and conflict resolution. Consistently recognized for outstanding customer service and generating detailed daily reports. Proficient in payment processing and enhancing guest experiences, contributing to increased loyalty through effective communication and problem-solving.
Overview
23
23
years of professional experience
Work History
Front Desk Agent
Holiday Inn
Carmel, IN
02.2024 - 10.2024
- Greeted and registered hotel guests, ensuring smooth check-in and room assignments.
- Provided information on hotel amenities, services, and local attractions to enhance guest experience.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Verified accuracy of room rates and charges during check-in process.
- Generated daily reports detailing occupancy levels and revenue figures.
- Answered phone inquiries and took messages to facilitate effective communication.
- Delivered excellent customer service while adhering to company policies.
Front Desk Agent
Courtyard by Marriott
Noblesville, IN
05.2022 - 10.2024
- Processed payments with accuracy and efficiency, ensuring swift transactions.
- Maintained cleanliness of lobby area to enhance guest experience.
- Addressed customer needs promptly, fostering satisfaction.
- Stayed informed on hotel promotions, discounts, and packages to assist guests.
- Collaborated with colleagues to ensure seamless front desk operations.
- Assisted guests with check-in and check-out procedures, streamlining arrivals and departures.
- Welcomed patrons at front desk, engaging in friendly conversations during check-in.
- Greeted, registered, and assigned rooms to guests efficiently.
Military Staff Sergeant
United States Army
Indianapolis, Indiana
10.2001 - 03.2015
- Small business management, administrative skills, writing various memorandums, as well as other administrative functions,
- Key control, which included Civilian Defense Services payroll systems, assisted the State Post Deployment Health Reassessments, which included coordination to ensure that all soldiers were in compliance with the 90-day PDHRA event.
- Managed and maintained the supply warehouse, monitored the carpenters' area, and maintained property books, which consisted of over $1,000,000 of government equipment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Funeral Director
Flanner & Buchanan
Indianapolis, IN
09.2005 - 03.2009
- Organized funeral services and memorials, coordinating clergy, pallbearers, flowers, and music.
- Prepared legal documents including death certificates and burial or cremation permits.
- Supervised staff during viewings, funerals, and memorial services to ensure quality service.
- Coordinated arrangements with cemeteries and crematories for interment and cremation processes.
- Ensured compliance with state regulations governing funeral operations.
- Assisted clients in pre-arranging funerals to accommodate individual needs.
- Conducted postmortem care, including embalming and dressing of deceased.
- Met with client families to discuss service options and pricing plans.
Automotive Technician
Polo Jeep Suzuki
Muncie, IN
07.2002 - 03.2004
- Diagnosed mechanical issues using specialized software and diagnostic tools.
- Inspected vehicle engines and components to detect potential problems.
- Assisted in diagnosing complex electrical issues with appropriate test equipment.
- Adhered to company quality control standards throughout all processes.
- Tested automotive systems including brakes, steering, suspension, and transmission performance.
- Repaired vehicles by replacing worn parts according to manufacturer specifications.
- Conducted scheduled maintenance services including oil changes and filter replacements.
- Welded and fabricated parts to complete essential repair services.
Education
Associate of Applied Science - Computer And Information Systems Security
ITT Technical Institute
Indianapolis, IN06-2016
Associate of Applied Science - Mortuary Science
Mid American College of Funeral Services
Jeffersonville, IN09-2005
Certificate of Technical Studies - Auto/Diesel Technology
Lincoln Technical Institute
Indianapolis, IN05-1991
Skills
- Guest registration and room assignments
- Payment processing
- Customer service and support
- Daily reporting
- Conflict resolution
Timeline
Front Desk Agent
Holiday Inn
02.2024 - 10.2024
Front Desk Agent
Courtyard by Marriott
05.2022 - 10.2024
Funeral Director
Flanner & Buchanan
09.2005 - 03.2009
Automotive Technician
Polo Jeep Suzuki
07.2002 - 03.2004
Military Staff Sergeant
United States Army
10.2001 - 03.2015
Associate of Applied Science - Computer And Information Systems Security
ITT Technical Institute
Associate of Applied Science - Mortuary Science
Mid American College of Funeral Services
Certificate of Technical Studies - Auto/Diesel Technology
Lincoln Technical Institute
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