Bobby Stanford
Kansas City,Missouri
Summary
Experienced Field Service Technician/Supervisor with a demonstrated history of working in the packaging and containers industry. Skilled in Automaton, Customer Service, Engineering, Pneumatics, Electrical Wiring, and Microsoft Office. Strong engineering professional with a Associate's Degree focused in Electrical and PLC's. Automation Troubleshooting Calm under pressure Problem solving Strong work ethic Team leadership Team player Delegation and mentorship
Overview
26
26
years of professional experience
Work History
Packaging Field Service Lead
Weber Inc.
Kansas City , MO
01.2021 - 08.2024
- Identified areas of improvement in existing automation processes and systems.
- Monitored system performance, identified issues, and optimized automation processes.
- Performed routine maintenance on machinery to ensure optimal performance.
- Repaired and maintained production machinery in accordance with manufacturer specifications.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Provided technical support to customers over the phone and via email.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
Central Service Supervisor
MULTIVAC, Inc
Kansas City, MO
08.2010 - 07.2020
- Mentor and provide supervision for 10 + technicians
- Maintain good standing customer relationships 2014 Multivac Most Valuable Technician of the Year for the Central Region
- Responsible for equipment installation and technical support of Multivac product lines and maintaining good customer relations.
- Investigate and resolve customer reports of technical issues with equipment and eliminate future operations or service difficulties for the customers.
- Lead Technician on a extremely large project over a two year period leading a team of 14 technicians resulting in a successful outcome for the customer.
- Reviewed the incoming orders and assigned work to the Field Service Technicians to maintain a demanding schedule.
Lead Technician
Wabtec Global Services
Kansas City, MO
01.2008 - 08.2010
- Planned and performed tests and evaluations of systems equipment or components.
- Organized, analyzed, and prepared reports or presentations of technical data and information.
- Focused on troubleshooting and repairing locomotive cooler systems for customers such as Union Pacific, CSX, and BNSF.
- Lead Technician Radiator and Coolant Technician
CDI Inspector, Supervisor of Airframes Division
Sergeant Of The Marines, United States Marine Corps
Norfolk, VA
01.2001 - 06.2006
- Supervise and organize personnel Assign workloads as appropriate to complete the daily tasks Provide technical guidance and supervision to subordinate personnel as the day crew Non- Commissioned Officer in Charge
- Manager of the Tire and Wheel Program, Manger of the Hazmat Program
- Educate all Air Frames personnel in the principles of Operation Risk Management
- Maintain Duties as Safety Officer.
- Navy and Marine Corps Achievement Award for maintaining a fleet of aircraft keeping them mission capable resulting in 748 flight hours which results in countless lives saved.
Assistant Manager
S&K Cleaning Co
Kansas City, Missouri
10.1998 - 01.2001
- Provide quality customer service Direct cleaning procedures Solve problems
- Maintain appropriate records Supervise Crew.
Education
Associates Degree - Applied Electrical Technology /Pneumatic
Vatterott College
Kansas City, MODiploma of Completion -
Vatterott College
Kansas City, MOSkills
- Automaton
- Customer Service
- Engineering
- Pneumatics
- Electrical Wiring
- Microsoft Office
- Automation Troubleshooting
- Calm under pressure
- Problem solving
- Strong work ethic
- Team leadership
- Team player
- Delegation and mentorship
Timeline
Packaging Field Service Lead
Weber Inc.
01.2021 - 08.2024
Central Service Supervisor
MULTIVAC, Inc
08.2010 - 07.2020
Lead Technician
Wabtec Global Services
01.2008 - 08.2010
CDI Inspector, Supervisor of Airframes Division
Sergeant Of The Marines, United States Marine Corps
01.2001 - 06.2006
Assistant Manager
S&K Cleaning Co
10.1998 - 01.2001
Associates Degree - Applied Electrical Technology /Pneumatic
Vatterott College
Diploma of Completion -
Vatterott College