Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
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BOBBY SUTTON

ZEBULON,NC

Summary

Diligent [Desired Position] with proven background in managing front desk operations efficiently and enhancing customer satisfaction. Demonstrated ability to handle high-pressure environments and resolve customer issues promptly. Expertise in multitasking and maintaining positive attitude, ensuring smooth operations and high levels of guest satisfaction.

Overview

44
44
years of professional experience
1
1
Certification

Work History

FRONT DESK SALES

DEALS ON WHEEL'S INC
01.2008 - 10.2024
  • Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
  • Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
  • Assisted in training new team members on company policies and best practices for optimal performance.
  • Contributed to team goals by consistently meeting or exceeding individual sales targets each quarter.
  • Managed inventory of supplies at the front desk, proactively ordering necessities when needed.
  • Established rapport with repeat customers through personalized service that fostered loyalty towards the brand.
  • Resolved guest complaints efficiently, demonstrating effective problem-solving skills to maintain positive relationships.

Field Service Representative

Progress Energy
03.1981 - 05.2005
  • Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations.
  • Developed lasting relationships with clients through excellent communication and professionalism.
  • Improved team performance through regular feedback and performance evaluations.
  • Increased overall productivity, implementing comprehensive training programs for new hires.
  • Enhanced customer satisfaction by providing timely and efficient field service support.
  • Streamlined work order processes for faster response times and improved customer experience.
  • Optimized field service operations by developing standardized procedures for common tasks.

Education

No Degree - BUSINESS ADMIN

RUTLEDGE COMMUNITY COLLEGE
Raleigh, NC
01-1982

Skills

    MAINTAIN MOST HOUSEHOLD MAINTENANCE AND REPAIRS, MOST ELECTRICAL PROBLEMS

    MAINTAIN YARD WORK AND GROUND MAINTENANCE

Certification

  • First Aid Certification
  • [State] Driver's License
  • Forklift Certification

Languages

English
Full Professional

Interests

  • Fundraising Events
  • Volunteer Work

Timeline

FRONT DESK SALES

DEALS ON WHEEL'S INC
01.2008 - 10.2024

Field Service Representative

Progress Energy
03.1981 - 05.2005

No Degree - BUSINESS ADMIN

RUTLEDGE COMMUNITY COLLEGE

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