Bobby Taylor
Washington,DC
Summary
Motivational leader and organizational problem-solver with loss prevention, team building and customer service skills. Adept at supervising and coordinating retail store staff. Devoted to giving a positive and memorable experience. Strong worth ethic, adaptability and exceptional interpersonal skills. Experienced with stepping into roles and quickly making positive changes to increase the value of the company through excellence. Focused on using training, monitoring and morale-building techniques to maximize staff engagement and performance. Proficient at ordering merchandise, performing inventory and developing merchandising displays. Authorized to work in the US for any employer.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fresh Produce Manager
Save A Lot
Temple Hills, MD
06.2017 - Current
- Manage inventory, production, in-stock position, pricing integrity, merchandising, expense control and other operational processes to company standards.
- Ensure the department is merchandised in accordance with the preferences of the community; maintain shelf allocations to ensure the availability of products at all times.
- Ensure the department is well maintained and meets or exceeds company standards for appearance.
- Train and develop team members in accordance with company policies and procedures.
- Evaluate department conditions and operations to determine strengths and areas for improvement; reinforce strengths while developing and implementing improved practices and procedure’s.
- Ensure company standards for safety, proper food handling practices, sanitation and productivity are maintained.
- Monitor cooler and display area temperatures to ensure product quality; report refrigeration failure immediately.
- Ensure sales and work area are clean and free from safety hazards.
Customer Service Representative
Dollar Tree
Marlow Heights, MD
02.2014 - 06.2017
- Provided customer engagement in positive and approachable manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helped with the unloading of merchandise from delivery trucks, organized merchandise, and transported merchandise from stockroom to sales floor.
- Independently stocked shelves and recovered merchandise in the store.
- Accurately handled customer funds and processed transactions using the POS system.
- Remained constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performed all other duties as assigned in order to maintain an effective and profitable store operation.
Education
GED - General Education
Keystone Job Corps
Drums, PA03.2005
Skills
- Point of Sale (POS) Systems
- Microsoft Office
- Retail Sales
- Team Building and Leadership
- Schedule Management
- Stock Management
- Time Management
- Dependable and Reliable
- Conflict Resolution and De-Escalation
- Documentation and Reporting
Certification
Driver's License, EXP. 09/2029
Timeline
Fresh Produce Manager
Save A Lot
06.2017 - Current
Customer Service Representative
Dollar Tree
02.2014 - 06.2017
GED - General Education
Keystone Job Corps
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